Experience

BrightStar Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Assistant Branch/Operations Manager

  • Jun 2021 - Present

  Hollywood, Florida, United States • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization • Develop, implement, and maintain quality assurance protocols • Grow the efficiency of existing processes and procedures to enhance and sustain Brightstar Credit Unions internal capacity • Actively pursue strategic and operational objectives • Ensure operational activities remain on time and within a defined budget • Track staffing requirements, hiring new… Show more • Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization • Develop, implement, and maintain quality assurance protocols • Grow the efficiency of existing processes and procedures to enhance and sustain Brightstar Credit Unions internal capacity • Actively pursue strategic and operational objectives • Ensure operational activities remain on time and within a defined budget • Track staffing requirements, hiring new employees as needed • Responsible for performance measurements and Provides feedback to the team and individuals Show less



Windsor Federal Bank

• United States
• Banking
• 1 - 100 Employee

• Assistant Branch Manager

  • Oct 2020 - May 2021

  • Strategize, implement, and oversee processes for increased productivity and growth • Design daily operational programs that produce organizational objectives • Manage employee activities, providing suitable resources • Establish and grow relationships with appropriate partners • Establish cost parameters and manage the overall P&L of Windsor Federal Savings Bank



American Eagle Financial Credit Union

• United States
• Banking
• 100 - 200 Employee

• Senior Finance Manager

  • May 2017 - Oct 2020

  • Identified new metrics to drive business performance relative to strategic priorities while minimizing risk • Drove value within the business through margin enhancement, lowering costs and driving operational efficiencies • Executed accurate reporting, enabling yourself to analyze options and make financial recommendations • Provided insight into business performance against competitor and industry trends • Managed relationships with bankers, auditors, and tax authorities



People's United Bank, N.A.

• United States
• Financial Services
• 1 - 100 Employee

• Sales and Service Supervisor

  • Jun 2015 - May 2017

  Bloomfield, Connecticut, United States • Represented People’s United with a comprehensive understanding of its offerings • Researched consumer needs and identified how PUB’s solutions addressed them • Hired, trained, motivated, and advise a team of sales representatives • Achieved company objectives by planning effectively, setting sales goals, analyzing performance data, and projecting future performance • Continuously developed leadership, hiring, and training skills while ensuring that the team is using effective… Show more • Represented People’s United with a comprehensive understanding of its offerings • Researched consumer needs and identified how PUB’s solutions addressed them • Hired, trained, motivated, and advise a team of sales representatives • Achieved company objectives by planning effectively, setting sales goals, analyzing performance data, and projecting future performance • Continuously developed leadership, hiring, and training skills while ensuring that the team is using effective sales tactics to meet revenue objectives • Generated leads, and established and nurtured client relationships

• Senior Customer Service Associate

  • Jul 2013 - Jun 2015

  Bloomfield, Connecticut, United States • Managed a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency • Identified and addressed customer needs with a goal of complete satisfaction • Provided expert answers to questions about products, pricing, and availability, while presenting the value of PUB’s portfolio of products to customers • Met customer service department sales targets, generating sales leads when opportunities arose • Recommend improvements to processes for improved… Show more • Managed a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency • Identified and addressed customer needs with a goal of complete satisfaction • Provided expert answers to questions about products, pricing, and availability, while presenting the value of PUB’s portfolio of products to customers • Met customer service department sales targets, generating sales leads when opportunities arose • Recommend improvements to processes for improved company efficiency