Experience

STOTIS BUILDING SOLUTIONS

• Nigeria
• Construction
• 1 - 100 Employee

• • Jul 2018 - Present

  • Grew the company from 2 to 10 employees, managed and mentored the team, and increased profits by 400%.• Led the company to a 241% increase in revenue, 2.7x increase in new customers, and 2.7x increase in repeat sales from existing customers• Implemented operational strategies and effectively built customer and employee loyalty.• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.• Managed purchasing, sales, marketing and customer account operations efficiently.• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Show less

• • Jul 2018 - Present

  • Successfully launched new products and services, achieving a growth of 20% in first year.• Managed the team of Technical Sales Reps to achieve an increase of the sales pipeline by 25% and a growth in market share by 2.5% by implementing a new sales process, an automated CRM tool, and customer service training program.• Developed and delivered product presentations that resulted in an increase of product adoption by 20%.• Conducted market research to outline competitive landscape by surveying 400 individuals, in order to develop accurate pricing strategy & capture addition market share.• Grow sales for the product range of Waterproofing , Concrete admixture & Concrete Protection in a defined geographical area. Show less



MoldLabs Limited

• • Jun 2016 - Jun 2018

  • Regular visits new customers and seeks new opportunities related to Microwave Radio and radio over fiber products.• Generated over $1M of new sales revenue by effectively mapping out customer acquisition strategies and leveraging existing knowledge to pinpoint and pursue game-changing business opportunities.• Secured 15 large corporate accounts through building relationships and meeting quarterly goals, contributing to an increase in revenue by 40%.• Drive product and technology development by highlighting needs of market.• Oversee day-to-day account management issues, drive urgency for resolution and Keep CRM system updated.• Develop and maintain positive relationships with key clients, including negotiating , closing on major contracts and submit quotations to customers. Show less

• • Mar 2014 - Jun 2016

  • Achieved a 95% close rate on sales calls by demonstrating value of company's solutions.• Developed customized telecom solutions for diverse client base, meeting 725 unique customer requirements & exceeding their expectations by 17%.• Engaged with 250 homeowners, implementing tailored solar energy solutions that surpassed predetermined ROI targets; resulting in a 20% increase in sales conversions.• Provided technical expertise to create impactful sales presentations at 10 national events and conferences in the telecommunications & solar industry, raising brand awareness by 15%.• Utilized up-to-date industry knowledge to effectively answer customers' questions & objections during 12 onsite live product demonstrations, resulting in a 63% conversion rate.• Delivered successful product demonstrations to over 250 potential customers featuring high-performance equipment, driving an increase in sales leads of 85%. which requires knowledge and expertise of Microwave point-to-point solutions, Motorola, Cisco, and other IP networking and optical networking equipment. Show less



International Travel Network

• United States
• Travel Arrangements
• 300 - 400 Employee

• Travel Consultant

  • Jun 2011 - Feb 2014

  • Successfully book all aspects of travel, including airfare, lodging, car rentals, and ground transportation for both personal and corporate clients while maintaining compliance with company policy. • Manage a portfolio of up to 100 clients with diverse travel needs by developing strong relationships built on trust and exceed expectations through providing exemplary customer service. • Demonstrated adeptness in building relationships, resulting in a customer satisfaction rate of 92%, leading to the acquisition of 100's new clients. • Delivered exemplary customer service that consistently surpassed expectations to ensure seamless travels, resulting in a 97% client retention rate. • Utilize expert knowledge of traveling software (computer reservations systems, GDS systems and e-travel to recommend and book flights, hotels, and activities. Show less



MoldLabs Limited

• Lagos, Nigeria

• Computer Network Technician

  • Sep 2008 - Jan 2011

  • Maintain network performance by performing network monitoring and analysis using specialized tools to identify issues that may impact system availability or performance. • Maintained a first-call resolution rate of 85%, increasing customer satisfaction rates by 5%. • Became the go-to person for complex technical issues, decreasing ticket backlogs by 20%. • Successfully troubleshot and resolved over 500+ tickets independently, exceeding the monthly average by 100%. • Maintain network performance by performing network monitoring and analysis using specialized tools to identify issues that may impact system availability or performance. • Maintained a first-call resolution rate of 85%, increasing customer satisfaction rates by 5%. • Became the go-to person for complex technical issues, decreasing ticket backlogs by 20%. • Successfully troubleshot and resolved over 500+ tickets independently, exceeding the monthly average by 100%.