Experience

Sysserve

• Software Development
• 1 - 100 Employee

• Senior Application Support Engineer

  • Feb 2014 - Present

  ­Complete understanding of our products and services (Tracking devices, Fleet management and Facility management). Manage various project at sysserve solution. ­Software testing of our applications. ­Trained over 120 people in user training sessions conducted. ­Participate in the design and production of user tutorials and training manuals. ­Participate in product demo, presentation and technical testing of applications. ­Identify possible product improvement, and gather product enhancement request from users. ­Investigate, diagnose and solve computer software and hardware faults ­Participate and serve as liaison for support team, in client meetings relating to technical issues, product feature requests, and support/client relations. ­Conduct training sessions for internal staff on technical and product issues. Show less



Joint Komputer Kompany (JKK)

• IT Services and IT Consulting
• 1 - 100 Employee

• Contract Customer Service Agent

  • Nov 2012 - Jan 2014

  ­Attracts potential customers by answering product and service questions; suggesting information about other products and services. ­Manages customer records by creating/updating/deleting account information. ­Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ­Recommends potential products or services to management by collecting customer information and analyzing customer needs. ­Prepares product or service reports by collecting and analyzing customer information Show less



Ikeja Local Government (NYSC)

• Ikeja

• Project Manager

  • Dec 2012 - Nov 2013

  ­Work as part of the project management team ­Assisting with facilities, premises and office management ­Assisting with the day to day purchase of supplies ­Provide support to the operations supervisor on major projects relating to premises ­Undertake any such relevant and appropriate duties as requested. ­Work as part of the project management team ­Assisting with facilities, premises and office management ­Assisting with the day to day purchase of supplies ­Provide support to the operations supervisor on major projects relating to premises ­Undertake any such relevant and appropriate duties as requested.