Technical Support

• Nov 2020 - Present

- Suggested software and hardware modifications to reduce lag time and improve overall speed. - Troubleshot problems with software, hardware and networking for users. - Submitted service tickets for equipment maintenance requests. - Identified trends in client requests and helped management get ahead of ongoing problems. - Maintained and update customer service database. - Documented support interactions for future reference. - Patiently walked individuals through basic troubleshooting tasks. - Monitored systems in operation and quickly troubleshot errors. Show less

Wordpress Designer

• Aug 2020 - Present

- Planned website development, converting mockups into usable web presence with Wordpress - Provided front-end website development using WordPress - Implemented content management and security resource tutorials to assist end-user training. - Generated web hosting presence to accommodate specified needs and maintain files on account. - Discussed site and app requirements with clients to produce actionable development plans. - Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions. Show less

IT Staff

• Nov 2018 - Jun 2020