Experience

Calbright College

• United States
• Higher Education
• 1 - 100 Employee

• Student Support Specialist I

  • Sep 2023 - Present

  • Assists current and prospective students with various needs related to the assigned program; provides necessary information, troubleshoots issues, concerns, and assists students with accurate completion of required program documentation • Responds to student, faculty, staff and/or community inquiries; resolves complaints and various issues; provides direction to appropriate personnel/departments to assist with resolution, if necessary; provides information and available resources to students with the aim of resolving most issues within the first contact • Researches, responds, and resolves routine student program issues; referring issues of more complex areas of concern to the appropriate manager and/or administrator for consultation • Makes recommendations for mutually acceptable resolutions • Provides support to administrators, faculty, counselors, and managers to facilitate urgent and non-urgent student and general public communication • Works closely with Student Services, Academic Success Counseling, Instructional Faculty, and other departments across the college to ensure cohesive and collaborative student service • Provides one-on-one assistance to students, instructors, counselors, and others • Assists students in navigating technical and difficult platforms and processes • Maintains relevant confidential student information in student database and files, and/or special program databases, and/or additional corresponding reporting systems • Monitors and responds to requests for service, and refers/schedules student appointments for program services, as needed; maintains records related to student changes and/or needs • Utilizes basic knowledge of and use of communication tools, and technologies with accurate documentation of inquiries and follow-through on next steps • Demonstrated commitment to improving outcomes for all students, particularly disproportionately impacted populations Show less



Los Angeles Harbor College

• United States
• Higher Education
• 1 - 100 Employee

• Office Manager/Special Services Assistant

  • Jan 2023 - Sep 2023

  Performs a wide variety of paraprofessional staff duties related to the coordination and production of student events, programs, publications, special services and other related functions. Assists students in identifying and developing educational, career and vocational needs and goals; provides support services to students in assigned program areas. Assists in establishing program standards and in the evaluation of program results. Provides guidance and advice to students, student organizations and other student groups. Conducts intake screening and interviews students to obtain information to determine eligibility for various programs and services and gives information about and refers students to programs and services. Performs eligibility review of applications for programs such as TRIO. Assists in coordinating and participating in college orientation and counseling programs by scheduling student/counselor conferences, distributing printed materials, and arranging for presentations by faculty members. Contacts and maintains liaison with community and public agencies to promote programs and services. Participates in the design and writing of bulletins, brochures, flyers, news releases, and other materials to publicize or provide information on college programs and services. Assists in preparing annual budget and in controlling expenditures for services and activities. Assists in the selection, orientation, and training of program staff and participants. Writes descriptive, statistical, and evaluative reports related to student services. Effectively utilizes standard office software applications in the performance of duties. Participates in the maintenance of student services files and records. May assist in the scheduling of classes and college transfer procedures. May schedule and monitor a variety of test programs; score and provide input in the evaluation of test instruments; and maintain records of individual and group test results. Show less



Los Angeles Southwest College - OFFICIAL

• Career Guidance Counselor Intern (Outreach and Recruitment)

  • Mar 2022 - Jan 2023

  Assist the lead Student Recruitment Coordinator with community outreach including (but not limited to): high schools, churches, recreation centers and venues, and LACCD related events. Visit local feeder high schools to work one-on-one with potential community college students and assist with: LACCD district, FAFSA, and the College Promise Program applications. Collaborate closely with different campus departments to organize school-wide events. Coordinate Los Angeles Southwest College Open House “Southwest Daze” events to engage prospective students and community members. Utilize social media to highlight Los Angeles Southwest College events, students, & faculty/staff. Show less



UC Irvine "Child Narratives Lab"

• United States
• Higher Education
• 1 - 100 Employee

• Research Assistant

  • Sep 2020 - Aug 2021

  Assist the Lead Researcher and research team on various research projects related to legal psychology. Lead "Data Collection" mock juror deliberation sessions via Zoom in regards to study examining "Juror's Emotions in Child Sexual Abuse Cases". Design, create, and implement research studies for collection and analysis of data. Analyze and interpret data from child recollections in interviews and court testimonies. Verify and transfer data from interview transcripts with “LIWC” processing. Code case sensitive data for review and publication. Create infographics for public access explaining research findings. Show less



Chick-fil-A-Franchise

• United States
• Restaurants
• 700 & Above Employee

• Team Member (Level 2)

  • Feb 2020 - Aug 2021

  Promoted to "Level 2" Team Member for Speed of Service, Quality Customer Service, and Commitment to Growth; Fulfilled money handling positions as "Cashier" and "Mobile Register"; Maintained food and safety requirements through daily cleaning and safety walk-throughs; Prepped food items for fast-paced work environment Promoted to "Level 2" Team Member for Speed of Service, Quality Customer Service, and Commitment to Growth; Fulfilled money handling positions as "Cashier" and "Mobile Register"; Maintained food and safety requirements through daily cleaning and safety walk-throughs; Prepped food items for fast-paced work environment



Klotz Student Health Center

• United States
• Medical Practices
• 1 - 100 Employee

• Peer Health Educator

  • Aug 2020 - May 2021

  Provided mental wellness focused presentations for university-level student groups from diverse backgrounds at CSUN's Student Health Center. Topics included: sleep, meditation, depression, anxiety, sexual health, nutrition, time management, and drug use. Provided mental wellness focused presentations for university-level student groups from diverse backgrounds at CSUN's Student Health Center. Topics included: sleep, meditation, depression, anxiety, sexual health, nutrition, time management, and drug use.



Smart Start Preschool and Daycare

• United States
• Automotive

• Lead Daycare Teacher

  • Feb 2019 - Aug 2019

  Created daily lesson plans for children ages 3 months-12 years; Taught and enhanced early childhood communication and development skills as related to ECE curriculum through outside play, reading, writing, and art; Supervised 10+ children with different developmental and learning phases; Emphasized and practiced sensitivity to cultural and ethnic backgrounds while working with diverse groups of children Created daily lesson plans for children ages 3 months-12 years; Taught and enhanced early childhood communication and development skills as related to ECE curriculum through outside play, reading, writing, and art; Supervised 10+ children with different developmental and learning phases; Emphasized and practiced sensitivity to cultural and ethnic backgrounds while working with diverse groups of children