Experience

Meridian Medical Management

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Experience Specialist

  • Aug 2020 - Present

  Windsor, Connecticut, United States Patient Experience Specialist, 2016 – Present Process verbal and written inquiries related to physician services. Answer questions, inquiries, and concerns regarding accounts. Provide problem resolution and support to internal and external customers including clients, patients, and third-party carriers. Verify patient eligibility. Work with contacts in various departments on patient billing and credit issues. Requests backup documentation as needed to process, rebill or… Show more Patient Experience Specialist, 2016 – Present Process verbal and written inquiries related to physician services. Answer questions, inquiries, and concerns regarding accounts. Provide problem resolution and support to internal and external customers including clients, patients, and third-party carriers. Verify patient eligibility. Work with contacts in various departments on patient billing and credit issues. Requests backup documentation as needed to process, rebill or resubmit claims. Complete correspondence responsibilities including written letters/forms and telephone contact. Demonstrate the ability to work collaboratively to identify and help resolve challenges. Demonstrate proficiency with productivity tools including Microsoft Office, Teams, Word, Excel & PowerPoint. Show less



US Foods

• United States
• Food and Beverage Services
• 700 & Above Employee

• Sales Coodrdinator

  • May 2016 - Present

  Contact customers for orders, add-ons, etc. Highlighting on-going product promotions and opportunities. to up-sell/cross-sell. Work closely with a minimum of 10 Territory Managers to actively support their customers and drive sales performance through regular, scheduled contact and suggestive, persuasive selling. Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, typically by phone, email or other necessary means either… Show more Contact customers for orders, add-ons, etc. Highlighting on-going product promotions and opportunities. to up-sell/cross-sell. Work closely with a minimum of 10 Territory Managers to actively support their customers and drive sales performance through regular, scheduled contact and suggestive, persuasive selling. Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, typically by phone, email or other necessary means either by determining answer on own or escalating to appropriate distribution center or area resources (Operations, Category Management, Finance, Replenishment, etc.) or external vendors, as required. Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound calls.

• Customer Service Representative

  • Oct 2011 - May 2016

  New London/Norwich, Connecticut Area Worked extensively to foster mutually positive professional relationships with national sales accountholders, using suggestive and targeted selling methods in working with independent restaurants Also handled order processing/shipment, data entry, and corresponding with clients via phone Tirelessly helped the team maintain a positive outlook when faced with innovative workplace changes Earned the Customer Service Excellence 2013 Award, with top finishes in most sales promotions



EMP3

• France
• Food and Beverage Services

• Sales Coach

  • Jan 2009 - Aug 2009

  Bangor, Maine, United States Mentored and developed sales staff in charge of two distinct programs Led continuing education efforts to train staff; focused on quality control, sales verification, escalations, and reconciliation best practices Coached staff on specific duties including but were not limited to continuing education of staff, quality control, sales verification, escalations, reconciliation, as well as phone sales during high-volume periods



Microdyne Outsourcing Inc.

• United States

• Sales Retention Manager

  • 2000 - Dec 2008

  Orono, Maine, United States Developed and maintained a highly qualified team of Agents; supported and coached team members in positively responding to change management processes Worked across the Inbound Customer Care, Outbound Sales, Inbound Sales, and most Inbound Sales Retention departments Handled core operations daily including data analysis, project management, administrative support, and incentive planning, as well as the organization of sales events and tracking efforts Excelled as a Recruiter… Show more Developed and maintained a highly qualified team of Agents; supported and coached team members in positively responding to change management processes Worked across the Inbound Customer Care, Outbound Sales, Inbound Sales, and most Inbound Sales Retention departments Handled core operations daily including data analysis, project management, administrative support, and incentive planning, as well as the organization of sales events and tracking efforts Excelled as a Recruiter, Escalation Specialist, and service-level Manager; assessed the flow into the call center queue to report issues and offer solutions to team leaders and management when incoming volume exceeded capacity or personnel levels Named as Q1 Customer Service Team for 2003 while working in a Team Manager capacity Engaged in the pilot project in which sales management followed assigned teams from recruitment and training to managing on the sales floor; recruited a team of 20 Representatives with half going on to earn higher-level promotions within six months Show less