Experience

Kagem Mining Limited

• Zambia
• Mining
• 1 - 100 Employee

• Security and Investigations & Information Technology

  • Feb 2015 - Present



Abhijeet Group

• Systems Administrator

  • Jun 2008 - Mar 2012

   Maintenance and troubleshooting laptops/desktops.  Maintaining Video Conferencing as a Coordinator  Maintaining IP phones (AVAYA) Level 1 Support  Little Knowledge in Symantec Antivirus & Cyberoam Firewall  Installation, Configuration and Troubleshooting of Windows operating system like XP, Vista and Windows 7.  Configuration and Troubleshooting of LAN and Wi-Fi network.  Taking Backup of end users documents, mails from Outlook Express, Microsoft Outlook, Tally etc.  Installation & Up gradation of Antivirus.  Taking follow-ups with vendors to have proper service contract and support on hardware components.  Trouble shooting Technical Problems related to Computer Hardware & Networking.  Worked on assembled as well as branded hardware like Compaq, IBM, HCL, and Dell PCs & Laptops.  To handle day-to-day PC & networking calls, maintaining daily call status and completing within SLA.  Installing, Upgrading & maintaining s/w applications as on need and as per the policy (like MS-office, testing tools, Anti-Virus etc).  Assembling of computer & Installation of drivers.  Installation of Operating Systems and software’s.  Maintaining Computer Lab & Network.  Update system as soon as new version of OS and application software comes out  Installed complex hardware and software and upgrades to ensure work is performed as per the company policy.  End user support experience on SAP. Show less