Experience

enParadigm

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Project Associate

  • Jul 2023 - Present

  1) The first point of contact for customers for delivering excellence and to answer any in-bound questions and calls. 2) Developing customer relationships that helps teams improve customer lifetime value and reduce churn. 3) Maintaining excellent service going above and beyond to ensure customer delight and retention. 4) Forefront of the delivering cycle - managing client expectations, workshop attendance, participant experience and overall feedback. 5) Ensuring smooth roll-out of simulation workshops and self-learning technology products. Show less



Dania for Shares

• Kingdom of Bahrain

• Officer

  • Feb 2022 - Present

  • Working as a back-end operation officer for Elaf Islamic Bank. • Preparation and maintenance of Letter of Credit and Letter of Guarantee documents. • Providing Operational Reports and Settlement Advisements report of MasterCard to operations team for reconciliation. • Daily communication and working with several correspondence banks in Europe and Middle east. • Preparation of Swift messages to our correspondent banks. • Assisting and coordinating with the front office operations team. • Performing Foreign exchange in several currencies like EUR, USD, AED, TRY and GBP. • Performing Market Research. Show less



Roamhome Private Limited

• Goa, India

• Marketing and Sales Executive

  • Oct 2020 - May 2021

  > Handling Marketing, Sales and Key account activities. > Curating content on OTA's like Airbnb, Booking.com, MMT, Agoda and Roamhome website. > Developing business strategies to create visual brand Image. > Successfully maintained cordial relations with Business partners, clients and co-workers. > Handling Marketing, Sales and Key account activities. > Curating content on OTA's like Airbnb, Booking.com, MMT, Agoda and Roamhome website. > Developing business strategies to create visual brand Image. > Successfully maintained cordial relations with Business partners, clients and co-workers.