Experience

Espire Hospitality Group

• India
• Hospitality
• 1 - 100 Employee

• Guest Service Executive

  • Feb 2023 - Present



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• Guest Service Associate

  • Oct 2022 - Feb 2023

  Worked as a Desk Attendant:- • Is well versed with company and hotel information. • Had good knowledge in handling guest requests and housekeeping operations. • Responsible for departmental keys and guest room master cards. • Responsible for all calls coming to the Desk and to convey the right message to the concerned person. Worked as a Room Attendant:- • Cleaning guestrooms mid-stay and after departure • Making beds of arrival room,departure rooms and occupied rooms. •Replacing dirty linens and towels. • Restocking guestroom amenities like toiletries, drinking glasses, and notepads. • Removing garbage, recycling, and room service trays. • Picking up and returning valet laundry items. • Organizing and stocking housekeeping carts. • Notifying the maintenance department about broken appliances, old light bulbs, or damage. • Upholding the hotel’s confidentiality and security standards. • Respecting “do not disturb” signs and the guest’s privacy. Show less



The Oberoi Group

• India
• Hospitality
• 700 & Above Employee

• Guest Service Associate

  • Apr 2021 - Oct 2022

  •Worked with management to assist in numerous special projects and assignments within several departments. •Have handled a total section. •Knows how to deal with guest complaints. •Have Trained juniors for further development. •Knows how to operate micros and opera. •Addressed guest's needs and concerns in a pleasant and professional manner. •Trained and certified to work in a five star hotel and resort. •Have done the night shift,knows how to take a briefing also have managed public area workers. •Greeting guests and responding to queries. •Updating status of guest rooms on assignment sheet. •Have done Minibar Butler services like looking after the minibar placed in the rooms. Show less



The HHI group of Hotels!!!

• Hospitality
• 100 - 200 Employee

• Internship Trainee

  • Nov 2019 - Mar 2020

  Housekeeping:- •Making beds in the room. •Talked with multiple guest and known their problems. •Have utilise the knowledge of sales and did a business of banquet. •Delivering guest essential in guest room. •Servicing the rooms. Food and Beverage:- •I have worked in banquet and coffee shop •In banquet I used to set up the buffet for the guest. •Pick up the food from the kitchen. Food Production:- •Maintained the store inventory. •Pick-up stores for the kitchen. •Clean the Walk-in whenever needed. Front Office:- •Printing and resolving of any discrepancies in reports. •Attending to all guests to ensure maximum guest satisfaction Show less