Akash Gupta

Customer Success at Karnival
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Location
Bengaluru, Karnataka, India, IN

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Experience

    • United Kingdom
    • Events Services
    • 1 - 100 Employee
    • Customer Success
      • May 2021 - Present

      Bangalore Urban, Karnataka, India Karnival: Customer Engagement Suite for Retailers and D2C Brands Customer Engagement with Smart Receipts We are here to create an impact through innovation It takes about 1500 Litre of oil to produce one ton of paper. Almost with every transaction at least a single piece of paper is printed somewhere in the supply chain This printed receipt or document is stored for a certain period of time and then in the end lands in the garbage. Thanks to paper recycling companies… Show more Karnival: Customer Engagement Suite for Retailers and D2C Brands Customer Engagement with Smart Receipts We are here to create an impact through innovation It takes about 1500 Litre of oil to produce one ton of paper. Almost with every transaction at least a single piece of paper is printed somewhere in the supply chain This printed receipt or document is stored for a certain period of time and then in the end lands in the garbage. Thanks to paper recycling companies which are very few in number these papers are recycled and infused into the supply chain. By creating digital documents, the carbon footprint can be reduced by 99% and then the digital form of stored data from these documents can be utilised for further improvement of human lives. We have pledged to bring a paperless revolution and support every initiative taken in this direction by startups and corporations all around the world Mother nature is whispering, allow me to help Humans! Show less

    • India
    • Personal Care Product Manufacturing
    • 100 - 200 Employee
    • Core Team
      • Oct 2016 - May 2021

      Mumbai, Maharashtra, India mCaffeine (Parent Company - Pep Technologies Pvt. Ltd.) is India's first Caffeine Infused Personal Care Brand. mCaffeine range of personal care products is positioned in the premium category with a very unique proposition - A reflection of the Millennial way of life: Bold, Young, Confident. I am a part of the core team and have helped to build the brand from scratch. My forte is Operations and Supply Chain Management and my scope of work includes - Strategic Sourcing &… Show more mCaffeine (Parent Company - Pep Technologies Pvt. Ltd.) is India's first Caffeine Infused Personal Care Brand. mCaffeine range of personal care products is positioned in the premium category with a very unique proposition - A reflection of the Millennial way of life: Bold, Young, Confident. I am a part of the core team and have helped to build the brand from scratch. My forte is Operations and Supply Chain Management and my scope of work includes - Strategic Sourcing & Procurement Management 1. Strategic planning, supplier development, contract negotiation 2. Tactical day-to-day transactions such as issuing purchase orders to suppliers and ensuring on-time delivery 3. Contingency planning New Product Launch & Production Management 1. Planning and Control of all the activities necessary for producing a set of final products 2. Launching new products Warehouse Set-Up & Operations 1. Selection of the new warehouse based on storage requirement, rent, market & local environmental factors 2. New warehouse layout design based on workplace, Warehouse Equipment, and workflow 3. Stock Management 4. Business-to-consumer (B2C) operations 5. Business to Business (B2B) operations 6. Cost Optimization 7. Third-party warehouse (3PL) management 8. Warehouse Administration 9. Pre-planning, scheduling, and allocating resources to maximize warehouse efficiency Logistics & E-Commerce Software Management 1. Optimize all processes from making an order and delivering it to a customer’s door (LMD) 2. Third-party logistics (3PL) management 3. Worked on unicommerce (E-commerce software) for order management, warehouse management, inventory management, logistics, and return management 4. Management and implementation of processes to move and store goods Accounting & Cost Control 1. Recording, analyzing, and reporting all of the company's costs (both variable and fixed) related to production and warehousing 2. Credit management - Vendors Show less

    • Core Team
      • Nov 2015 - Sep 2016

      Mumbai, Maharashtra, India Pep Salons (Parent Company - Pep Technologies Pvt. Ltd.) - A startup initiative with a vision to set up a Pan India network of premium salons at affordable prices (Oyo model for salons). My scope of work included:- 1. Market analysis - Area analysis to decide salon location and market capacity, rate analysis of the hyperlocal market 2. Expanded the network of partner salons from 2 to 11 within a span of 4 months 3. Set up of new salons and daily operations 4. Marketing and PR… Show more Pep Salons (Parent Company - Pep Technologies Pvt. Ltd.) - A startup initiative with a vision to set up a Pan India network of premium salons at affordable prices (Oyo model for salons). My scope of work included:- 1. Market analysis - Area analysis to decide salon location and market capacity, rate analysis of the hyperlocal market 2. Expanded the network of partner salons from 2 to 11 within a span of 4 months 3. Set up of new salons and daily operations 4. Marketing and PR Strategy of each salon majorly including but not limited to BTL activities - hyperlocal marketing, paper insertion, etc. 5. Accounting and Expense Management 6. Profit and Loss analysis Show less

    • India
    • Think Tanks
    • 1 - 100 Employee
    • Resident entrepreneur
      • Oct 2014 - Nov 2015

      New Delhi, Delhi, India PlaniN innovation was a start-up incubated by I.I.T Delhi. I joined as a Software Developer and was exposed to the startup culture through this company. Later on, I started a grocery delivery service named "DeliveryAnt” in 2015 matching the model of BB Daily. My scope of work included - Order Management, procurement, delivery to customers, and expense management

    • India
    • Education Administration Programs
    • 1 - 100 Employee
    • Software Engineer
      • Jun 2013 - Jul 2013

      Lucknow, Uttar Pradesh, India

    • India
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Software Engineer
      • Jun 2012 - Jul 2012

      Gurugram, Haryana, India

Education

  • Dr. A.P.J. Abdul Kalam Technical University
    Bachelor of Technology - BTech, Computer/Information Technology Administration and Management
    2010 - 2014

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