Experience

AWP Assistance India Private Limited

• India
• Consumer Services
• 1 - 100 Employee

• Sr Manager - Market Management

  • Oct 2022 - Present

  1. Support in creating proposals and proactive pitches 2. Provide latest facts & figures, Credentials, Graphic enhancement, Cross functional storytelling support 3. Create Marketing Collaterals in collaboration with Line of Businesses 4. Content repository upgrade for line of business & business sectors 5. Perform a variety of proposal development roles, technical writing and editing 6. Communicate best practices and standard decks to different Sales team 7. Analyze, research, write, and edit information to strengthen the proposal material 8. Coordinate with global stakeholders, as required to construct proposal/ presentation 9. Manage team for Internal Governance & Reporting Show less



Genpact

• United States
• Insurance
• 1 - 100 Employee

• Sr. Manager - RFX/Commercial Team

  • May 2019 - Oct 2022

  1. Deals • Work closely with global and regional teams to generate customized, compelling & persuasive proposals• Oversee writing and editing of proposals/pitches and coordinate with graphics designers for design inputs • Create, edit and, proofread content to ensure consistency in tone and messaging• Synthesize client asks and come up with innovative ideas to ensure a strong value proposition• Ensure adherence to the defined process, scope, and engagement model.2. Content Development & Maintenance• E2E ownership of Proposal Content Development• Assess content need basis the proposal use case and collaborate with business/functions • Develop taxonomies/metadata for content grouping & tagging• Define, measure & report adoption of content artifacts created• Automation – Successfully led Content Library automation & integration as a PMO (M-teams/ SharePoint/ Proposal Automation tool) • Strategize approach to increase adoption within target user groups • SOP creation & process documentation. Follow and enforce SOPs and guidelines amongst user groups• Governance & Reporting, Team alignment & monitoring3. Vendor Management, liaison with vendors on project deliverables • Collaborate and run pilot• Managing regular connects for successful integration, maintaining issue logs and overall engagement4. Project Management • Ideate and lead projects as PMO• Adept at problem solving & critical thinking/ out-of-the-box approach• Adhere to project timelines, manage stakeholders • Maintain organizational awareness 5. Team Management • Conduct Interview and assessments• Ability to skillfully evaluate the quality of team’s performance • Lead meetings between team members, train & mentor• Efficiently manage team deliverables and adherence to timelines Show less

• Manager - RFX/Commercial Team

  • Jun 2016 - May 2019

  Content Manager



Datamatics Global Services Limited

• India
• Consumer Services
• 1 - 100 Employee

• Senior Executive - Technical Proposal Writer

  • Apr 2015 - May 2016

  • Prepare business proposals, collaterals, presentations, case studies, brochure, and similar presales support documentation • Demonstrate extensive knowledge of Presales and delivery processes • Conduct process study sessions for select processes at client-end to understand the key gaps of the current system and consequently, prepare appropriate responses in close coordination with the SMEs • Proposal Gap Analysis • Proposal Quality Management – Responsible for internal proposal assessment and benchmarking quality. Accordingly, organize content monthly, for best practice sharing Show less



Avalon Information System Pvt Ltd

• Technical Proposal Writer

  • Aug 2014 - Mar 2015

  • Deal Support • Customize content and incorporate graphical elements (process flow charts, graphs) • Review and edit materials for accuracy, consistency, and detail • Convey technical material that may be intended for use by both technical and non-technical audiences • Deal Support • Customize content and incorporate graphical elements (process flow charts, graphs) • Review and edit materials for accuracy, consistency, and detail • Convey technical material that may be intended for use by both technical and non-technical audiences



Rosmerta Technologies Ltd.

• India
• Wellness and Fitness Services
• 100 - 200 Employee

• Manager - PreSales & Support

  • May 2011 - Aug 2014

  • Review opportunities/ tenders from Principal State/Central Ministry & Government/PSU, India • E2E Bid Management for participation in Tendering/ e-tendering process • Domains/Verticals managed: Vehicle Tracking Solution, Intelligent Transport Solutions, RFID Integrated Solutions, High Security Registration Plates (HSRP) Projects, Smart Card Solutions, GIS Solutions • Quality Certifications: Preparation of qualification documents for Product & Solution Compliance Certifications (for e.g., IP, ISO certifications, PSU registrations etc.) • Support provided to ROSMERTA Group and its subsidiaries. Sales Support • Assist Sales Team in customer need qualification and conduct pre-demo need analysis • Support individual sales situations through discussions, meetings, demonstrations, presentations, workshops, proposal documentation, templates, and flyers • respond in writing to customer requirements & queries on product features and technical details • Maintain and manage MIS data • Provided product & solution specific trainings to the newly appointed Sales Personnel Account Management: Government clients such as State Road Transport Corporations, Rural Health Mission Society and others, Private Sector clients such as educational clients and, Logistic clients • Compile and maintain records on client accounts • Keep record of all communication • Drafting mails and maintain a key eye for details Promotional Activities: Participated in multiple expos’ including - Smart Card Expo 2011, India; 5th International Conference on “Excellence in School Education” at 'IIT Delhi 2013; 12th edition of Automechanika 2014 Dubai Show less



MetLife

• United States
• Insurance
• 700 & Above Employee

• Sales Manager

  • Nov 2009 - Apr 2010

  Responsible for delivering sales material and promotion of the various insurance schemes along with providing necessary explanation to the policy holders about the terms and condition of the various investment plans, demonstrating need based solutions and closing the call. Organizing agency by recruiting financial advisers, team motivation and hand holding. My tenure with the firm has helped me to develop skills in managerial domain, to inculcate the quality of taking lead efficiently and has further assisted me to advance the capacity of handling multiple tasks simultaneously, to attain results. Show less



Wipro BPO

• India
• Appliances, Electrical, and Electronics Manufacturing

• Customer Service Representative – Associate

  • Jun 2008 - Oct 2008

  Responsible for airline ticket booking for United Airlines inbound process. Handled high influx of domestic calls and managed multiple priorities. Responded to customer inquiries and requests by providing relevant information and resolved issues efficiently and professionally. Exercised strong interpersonal communication skills with customers and department personnel. My experience with the firm had contributed significantly in developing my communication and interpersonal skills. Responsible for airline ticket booking for United Airlines inbound process. Handled high influx of domestic calls and managed multiple priorities. Responded to customer inquiries and requests by providing relevant information and resolved issues efficiently and professionally. Exercised strong interpersonal communication skills with customers and department personnel. My experience with the firm had contributed significantly in developing my communication and interpersonal skills.