Experience

TheBetterVacation.com

• India
• Travel Arrangements
• 1 - 100 Employee

• Travel Writer

  • Jan 2023 - Present



Freelance

• Web Content Writer

  • Jan 2020 - Present

  1. Vetracare (www.vetracare.com) • Trade exhibition (Netherlands) project management for Vetracare Singapore • Website Management • LinkedIn Blog Posts 2. Reyavi (www.reyavi.com) • Content writing for Amazon and Flipkart stores for Reyavi Artsy Pvt. Ltd 3. Various clients • SEO optimization through blogs and guest posts • Webpages content writing and SEO optimization through Meta Descriptions, Classified Descriptions, Listing Descriptions, etc. for multiple customers (scroll through the media links) Show less



Wordscloud

• India
• Advertising Services
• 1 - 100 Employee

• Web Content Writer

  • Oct 2022 - Apr 2023



Nimble Content Co.

• India
• Advertising Services
• 1 - 100 Employee

• Content Strategist

  • Jan 2022 - Jul 2022



Serviceplan India

• India
• Advertising Services
• 1 - 100 Employee

• Account Relationship Manager

  • Oct 2013 - Nov 2014

  For BMW India: • Chief client relationship manager • Lead a team that provided online marketing solutions to clients • Lead all digital development work • Manage social media pages for BMW India • Monitor brand performance from the beginning till the end of a campaign • Periodic reviews of KPIs and execute improvement plans • Recommend innovative, customized ways to promote brands on the digital space • Advise clients on social media trends to inject in existing campaigns • Maintain strong relationships with clients Show less



Hungama Digital Services

• India
• Advertising Services
• 1 - 100 Employee

• Account Relationship Manager

  • Aug 2011 - Sep 2013

  Key Clients: LG India, LG Home Appliances, KFC India, Snickers India, Costa Coffee India, Absolut Pulse, Ballantines India, Bar Masters Website, Godfrey Phillips India Ltd., Max Bupa Microsite, Force NGO Microsite for CSR activity of HSBC Bank, Videocon Home Appliances and Electronics, Videocon Mobile Services (VMobi) Key Responsibilities: • Chief client relationship manager • Lead a team that provided online marketing solutions to clients • Lead all digital development work • Manage social media pages for BMW India • Monitor brand performance from the beginning till the end of a campaign • Periodic reviews of KPIs and execute improvement plans • Recommend innovative, customized ways to promote brands on the digital space • Advise clients on social media trends to inject in existing campaigns • Maintain strong relationships with clients Show less



CONVERGYS INDIA SERVICES PRIVATE LIMITED

• Gurugram, Haryana, India

• Senior Customer Support

  • Nov 2005 - Dec 2009

  Key Responsibilities: 1. Citibank(US): • Servicing existing Citibank (US) Credit Cardholders with due dates, credit limit (increasing & decreasing) and balance transfer • Formulating and implementing strategies to achieve excellent sale, meeting monthly targets and providing excellent customer service • Monitoring the operational issues of the customers 2. Orange Mobile (UK): • Servicing existing Orange Mobile (UK) customers with service and technical issues • Handling customer grievances and maintaining customer satisfaction • Technically skilled in multiple products and focused on the various dimensions of technical issues and escalation processes and handling them independently • Understanding team process and facilitating and collaborating with the team effectively and efficiently • Strong technical background with a solid history of delivering outstanding Customer Service • Fine analytical and communication skills, interfaces effectively and efficiently with upper management, vendors, staff peers and users Show less