Experience

Maryland Motor Vehicle Administration

• Government Administration
• 1 - 100 Employee

• Shift Manager

  • Nov 2013 - Present

  • Knowledge of MVA basic operations, organizational structure, vehicle operations, and driver’s license laws• Provide leadership and guidance to the agents regarding customer service, communication skills, correspondence, problem solving, apply regulations, policy, and procedures under MVA law • Supervise personnel and delegated assignments and make adjustments to them as necessary • Closeout agent’s, kiosks, perform work audits; execute weekly reports, knowledge of MVA equipment and software, assisted in resolving internal/external complex customer service issues• Proficient in administrating law room and vehicle service training for lower level agents• Ability to independently research, interpret, apply laws, regulations, policies and procedures in order to determine and resolve customer service issues• Responsible for maintaining a functional team in a time sensitive atmosphere, and the ability to interpret and resolve complicated issues among the team.



Mayland Motor Vehicle Administration

• Shift Supervisor

  • Feb 2006 - Aug 2013

  • Provided leadership skills to agents in the driver’s licensing department.• Handled supervisory customer service issues in the driver’s licensing department.• Performed close out procedures and generated law room and walk-in reports for submission to administration.• Created daily scheduling for agents and provided guidance on customer service issues in accordance with the Motor Vehicle Administration policies and procedures.• Performed supervisory responsibilities without supervision. • Proficient in all levels of branch operations, processing identification cards, case reviews such as suspensions, medical advisory, diplomat, and interlock.• Administrated law exams, assisted with the launch of two law room deployments which allowed me to train agents in numerous branches and developed a training guide for the law room. • Licensed vehicles, processed titles, registration, and plates in state and out of state conversions, lease, buyouts, gifts, and home-made trailers.• Calculated fees and taxes according to weight and qualifications and documented reviews Enforced insurance compliance and vehicle emission laws. • Researched policy and procedural laws and enforced them. • Cross trained agents in transition from driver license procedure to vehicle services. Using Glen Burnie resources for Veip extensions, stolen and multiple flag releases. • Painted MVA inspired murals for different holiday function backdrop. Lead on the decorating committee, moral committee, and birthday committee.



Maryland Motor Vehicle Administration

• Government Administration
• 1 - 100 Employee

• Service Agent

  • Feb 2005 - Feb 2006

  • Studied and reviewed motor vehicle driver records.• Issued Identification cards, Lerner permits, and Driver license to eligible customers.• Monitored law exams, identified fraudulent documents, entry to tag and titling vehicle related businesses; • Collected appropriate taxes and fees; including trucks, trailers and non-passenger vehicles; Balanced a daily cash drawer; courteous in handling customer requests and/or complaints. • Studied and reviewed motor vehicle driver records.• Issued Identification cards, Lerner permits, and Driver license to eligible customers.• Monitored law exams, identified fraudulent documents, entry to tag and titling vehicle related businesses; • Collected appropriate taxes and fees; including trucks, trailers and non-passenger vehicles; Balanced a daily cash drawer; courteous in handling customer requests and/or complaints.



Telesec- Core Staff

• Office Assistant

  • Oct 2003 - May 2005

  • Managed Multi-line switchboards, scheduled appointments, verified insurance claims, meeting coordinator, data entry, filing, copying, faxing.• Provided customer service, greeted visitors, checked voice mail, list schedules, disseminated outgoing & incoming mail & courier mail, e-mail maintenance, and other administrative duties. • Prepared purchase order/travel authorization reports, changed calendar, schedule conference rooms, processed documents for purchasing department and vendors, changing time clock.



Chelsea Tower Condominium

• Receptionist

  • Jul 2002 - Jan 2004

  • General office duties, maintain phone lines, collect and distribute faxes, mail distribution and customer service. • Monitored building access, record resident complaints, handled lost keys issues, delegated maintenance assistance, and emergencies. • General office duties, maintain phone lines, collect and distribute faxes, mail distribution and customer service. • Monitored building access, record resident complaints, handled lost keys issues, delegated maintenance assistance, and emergencies.



Covenant House of Washington

• Administration Assistant

  • Apr 2002 - Oct 2002

  • Scheduled appointments for clients, financed management purchase orders; office supply ordering, check requests, reimbursements, petty cash, bank deposits, invoices, and vendors, accounts receivable; multi-line switchboards, travel arrangements, data entry, filing, copying, faxing • Scheduled appointments for clients, financed management purchase orders; office supply ordering, check requests, reimbursements, petty cash, bank deposits, invoices, and vendors, accounts receivable; multi-line switchboards, travel arrangements, data entry, filing, copying, faxing



The When I Grow Up Company

• Director of Packaging Production, and Graphic Artist

  • Apr 2001 - Sep 2001

  • Assisted photographer in the development of back ground scenes, ordered supplies, photo touch ups, and organized self-starter.• Assisted with Human Resource background checks, referenced checks, assisted with payroll, paychecks distribution, graphics Photoshop, and quark express. • Assisted photographer in the development of back ground scenes, ordered supplies, photo touch ups, and organized self-starter.• Assisted with Human Resource background checks, referenced checks, assisted with payroll, paychecks distribution, graphics Photoshop, and quark express.