Account Executive

• May 2022 - Present

As the Account Executive, I- Work alongside Directors and C-level individuals from some of the world's largest and most reputable organizations to create thought-provoking topics of discussion for them to chair.- Build and maintain strong relationships with our clients to support all the discussion projects.- Do facilitator acquisition and agenda building for our Senior HR, IT, and IT Security Roundtable Meetings, Conferences, and other Networking Events across Europe. - Ensuring these discussions deliver value to helping industry leaders to find the best-in-class solutions for HR, IT, and IT Security by connecting them with the best solution networks and providers.- create and contact the prospective leads through phoneSome of the discussions of campaigns I’ve worked on recently include:- DE&I (Diversity, Equity, and Inclusion) Culture in companies.- Performance Management Strategies.- Employee Benefit and Development.- E-learning Tools for Employee Development.- Cyber Security, Breach Attack Simulation and Attack Surface Management- Password and Identity Access Management. - Encryption Key, Infrastructure automation. - Cloud Contact Center

Customer Service Representative for FOSSIL GROUP

• Aug 2021 - Apr 2022

Work for FOSSIL GROUP which includes Michael Kors, Skagen, Emporio Armani, and others for the EMEA region.Responsible for:- Respond to all types of customer inquiries/returns through phone, email and web chat. - Bring a solution to every bug/question that our customers may have. - Follow up with customers to ensure issue has been resolved- Track progress and resolution of all issues/incidents- Work together with our development teams on issues, own them, manage them, solve them- Provide expert knowledge on key information about products/services.- Process new orders and sales assistance to end users/customers.

Junior Revenue Manager

• Aug 2019 - Aug 2020

As the Junior Revenue Manager's, my primary responsibility is to deliver sustainable online revenue growth for ZUZU Hospitality Solutions’ fast-growing base of hotel partners, improve operational efficiency for partners by ensuring that ZUZU’s technology solutions are relevant and attractive, and help partners stay ahead of competitors in an increasingly challenging environment for hoteliers. Key responsibilities would include:- Designing pricing strategies for hotel partners based on inputs such as occupancy, market demand and competitive benchmarking- Engage in continuous test and learn on pricing and other promotional activities- Build strong relationships with OTAs to keep ZUZU updated on their latest products and offerings to help improve hotel performance, and gain insights on market trends and competitive landscape- Educate/train hotel partners on self-service features available on Property Management System- Work closely with hotel partners to identify opportunities to improve traveller experience- Undertake other aspects of account servicing such as regular performance reviews and discussions with hotel partners

Business Owner

• Feb 2017 - Jul 2020

Go-Life New Product Operations Intern

• Apr 2018 - Sep 2018

Prepare for GO-LIFE New Product (GO-DAILY)- Runner Acquisition- Merchant Acquisition- Business Partner Acquisition- Survey for Customers experience in the early launching period Prepare for GO-LIFE New Product (GO-DAILY)- Runner Acquisition- Merchant Acquisition- Business Partner Acquisition- Survey for Customers experience in the early launching period

Project Associate

• Jan 2018 - Mar 2018

Supply Chain Management Intern

• Sep 2017 - Nov 2017

Intern

• Jul 2017 - Aug 2017