Application Analyst II

• Jul 2023 - Present

Quality Assurance Analyst

• May 2019 - Jul 2023

- Responsible for manual testing of Complex Rehab Technology (CRT) Order Processing, Inventory Management (Microsoft Dynamics 365), and Accounts Receivable/Billing systems, as well as other integrated mobility solutions systems. - Successfully led small team of quality assurance contractors during accounts receivable collection project, which moved an entire 160 person billing department onto a new platform with over 90% voluntary adoption rate. - Key contributor in ensuring legacy systems and modern systems are kept in sync during system conversions. - Develop comprehensive test plans, test suites, and test cases using Azure DevOps. - Create detailed process documentation to support internal QA team. - Key contributor in successful software releases and production validation. Show less

Test Engineer I

• 2017 - 2019

- Developed test automation scripts for web-based financial application.- Assisted with building out test automation framework.- Developed smoke test scripts to incorporate into the Continuous Integration process.

Business Intelligence Business Analyst/Data Analyst

• 2015 - 2017

- Provided test support for SAP BusinessObjects releases, bug fixes, and enhancements.- Performed detailed data validation of government regulated data extracts.

Business Analyst/QA Analyst

• 2013 - 2015

- Performed multiple functions on a small project team for an in-house developed, web-based financial auditing application.- Provided software test support throughout the entire Software Development Life Cycle.- Provided customer support and training for all end-users.- Assisted in design of new front-end features; developed wireframes for auditing software.- Composed user documentation and release notes for new and existing application features.

Configuration Analyst

• 2012 - 2013

- Coordinated and developed SQL script configuration solutions to enable customer-facing software functionality.- Provided follow-up testing and support as needed for software releases and projects.

Software Testing Analyst

• 2010 - 2012

- Coordinated and carried out functional testing for flagship financial desktop application- Key contributor to successful implementations of software rollouts.- Created detailed process documentation to support internal team as well as new employees.

Software Test Engineer

• 2006 - 2010

- Test engineer-level quality assurance support for embedded software for proprietary gas station consoles and hardware equipment.- Translated test automation scripts from proprietary scripting language to Java programs and executed against in-house developed gas station simulator.- Responsible for desktop software packaging as well as microcontroller chip burning for embedded software.

Software Test Technician/Lab Technician

• 2000 - 2006

- Technician-level test support for desktop software applications and gas station equipment.- Primary quality assurance technician for a vapor recovery project, adhering to California Air Resources Board (CARB) regulations.- Assisted with data collection, analysis, and bug reporting and tracking for certification sites.- Responsible for computer laboratory tasks including hardware/software maintenance as well as scheduling equipment replacement and repair.- Managed software licensing and inventory control for entire Engineering Department . Show less

Payroll/Billing Clerk

• Jun 1999 - Aug 2000

- Calculated and distributed weekly employee payroll. - Processed employee billable hours to produce billing reports. - Successfully resolved any payroll or billing disputes. - Calculated and distributed weekly employee payroll. - Processed employee billable hours to produce billing reports. - Successfully resolved any payroll or billing disputes.