Experience

SFFECO Global
• United Arab Emirates
• Public Safety
• 100 - 200 Employee
• IT Support Specialist

  • Dec 2020 - Present


Right Click Computer Trading LLC

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • Jul 2019 - Nov 2020

  • Install and configure computer hardware operating systems and applications. • Monitor and maintain computer systems and networks. • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Replace parts as required. • Provide support, including procedural documentation and relevant reports. • Follow diagrams and written instructions to repair a fault or set up a system. • Support the roll-out of new applications. • Set up new users' accounts and profiles and deal with password issues. • Respond within agreed time limits to call-outs. • Work continuously on a task until completion (or referral to third parties, if appropriate). • Prioritize and manage many open cases at one time. • Rapidly establish a good working relationship with customers and other professionals, such as software developers. • Test and evaluate new technology. • Conduct electrical safety checks on computer equipment. Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Executive

  • Oct 2018 - Feb 2019

  • Communication with Higher Management and Clients • Achieve the goals and objectives • Performance of service provider • Work Productivity • Monitor performance metrics • Preparation and oversight of the operational budget. • Development of strategies and procedures that increase efficiency and maximize profits. • Oversight of day-to-day operations. • Creation of sales or production goals, often in cooperation with other executives and the chief executive officer. • Identification of issues that may affect sales, production or delivery of services, and creation of solutions to promptly address problems. • Supervision of managers and operational staff members. • Interpretation of data and analytics and report generation. • Presentations to fellow executive team members, the CEO, employees, shareholders, the board of directors and the media. Show less



Hibiscus Inn

• United States
• Hospitality
• 1 - 100 Employee

• Accounts and Administrative Assistant

  • Sep 2017 - Jul 2018

  • Maintain financial records for client companies by analyzing balance sheets and general ledger accounts. • Reconcile bank statements by comparing transactions to the general ledger. • Assist with day-to-day operations of the Finance department, including filing, report generation, budget review, etc. • Process weekly payroll accurately and timely. • Maintain accounting documents and records, ensuring all files are up to date. • Prepare bank deposits. • Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly • Assist in training staff members and new hires • Implement and monitor programs as directed by management, and see the programs through to completion • Generate memos, emails and reports when appropriate • Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines • Maintain office supplies by checking inventory and order items • Respond to questions and requests for information • Answer incoming calls and assume other receptionist duties when needed Show less



Friends Computers

• India
• Restaurants

• IT Support /Hardware Engineer

  • Jul 2012 - May 2016

  • Assist personnel with installation, configuration and ongoing usability of system hardware and software • Offer daily operations and systems support to personnel • Verify functionality of hardware and software components • Troubleshoot hardware and software issues in person, remotely and via phone • Assist employees with computer problems and answer their questions • Conduct daily network backup operations • Assist personnel with installation, configuration and ongoing usability of system hardware and software • Offer daily operations and systems support to personnel • Verify functionality of hardware and software components • Troubleshoot hardware and software issues in person, remotely and via phone • Assist employees with computer problems and answer their questions • Conduct daily network backup operations