Experience

IBEX | Global

• Supervisor IT Services

  • Jul 2016 - Present

  • Windows Administration. • Domain Management. • Windows 7 Deployment, Support and Troubleshooting. • Manage the KPI for technical teams for Incident, problem and change management and present reports to management.• Managing Day to day operations monitoring, planning and execute health checks and performance tuning for Systems.• Work Closely with Management to define Technology Roadmap for IT Infrastructure & Systems.• Email Exchange issues such as configuration, server issues and network related issues.• Maintaining record of all IT assets located on locations. • Handling voice and data solutions comprising Avaya. • CDS (Customize Desktop Support) Show less

• System Engineer

  • Feb 2013 - Jun 2016

  • Responsible for diagnosing & resolving hardware, software & end users problems. • Acting as the first point of contact for all IT & technical queries.• Developing the infrastructure and systems to meet the company’s needs.• Working within a TCP/IP network environment, including DHCP, DNS and ethernet• Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues. Communicating with third party technical specialists. • Configuring and managing backup & restore procedures.• Maintaining a wide range of computer hardware and software programmes. • Identifying & reporting on the budgetary implications of IT projects and upgrades. Provide secondary support for LAN administration.• In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows & Microsoft Office up to Office 2007. Show less



QUBEE

• Computers and Electronics Manufacturing

• Field Engineer

  • Feb 2012 - Feb 2013

  • Working as a Field Engineer in Qubee (Augere) Pakistan Pvt Ltd. • Installation testing and debugging the RSSI, CINR and modulation of Siemens SX-681, Sx-682, Sx-686, Zyxel Mx215, UH-350 and Dx-350. • Generate and analyze the daily complain reports and discuss with Colleagues and problem analyst to fix and resolve the customer complains. • Initiation and effective management of Trouble Tickets through to closure, paying close attention to the SLA requirements and capturing all relevant details for future references. • Coordinate with NOC and RF teams in case of any emergency restoration activities in situation of outage. • Responsible for supporting the company's HSME clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly. Show less