Experience

Eram Infotech

• Saudi Arabia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT SUPPORT ENGINEER

  • May 2019 - Present

  Responsible for designing, documenting, implementing and maintaining applications to enhance current build and release processes by using TFS/JIRA deployment tools. • Administration of Workstations, G-Suite, Active Directory (AD), Azure & AWS Accounts, Avaya and other tools. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Provide thorough support problem resolution for employees all over the world. Responsible for designing, documenting, implementing and maintaining applications to enhance current build and release processes by using TFS/JIRA deployment tools. • Administration of Workstations, G-Suite, Active Directory (AD), Azure & AWS Accounts, Avaya and other tools. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Provide thorough support problem resolution for employees all over the world.



Wintech Global Service

• Technical Support Engineer

  • Jul 2017 - Feb 2019

   Provided Technical Support for both hardware and software issues in internal departments.  Assist in new accounts set-up, Active Directory administration, DHCP, DNS.  Installation of printers and scanners.  Conducted on-site troubleshooting for hardware problems as required.  CCTV installation, monitoring & troubleshooting.  Configure modem, router and switches.  Provided Technical Support for both hardware and software issues in internal departments.  Assist in new accounts set-up, Active Directory administration, DHCP, DNS.  Installation of printers and scanners.  Conducted on-site troubleshooting for hardware problems as required.  CCTV installation, monitoring & troubleshooting.  Configure modem, router and switches.



WAVE ONLINE INFOWAY PRIVATE LIMITED

• 1 - 100 Employee

• Operations and Technical Support

  • Jan 2017 - Jul 2017

   Installing, configuring and administering windows 7, windows 8, windows 10, Server 2008, Server 2012.  Providing 2nd & 3rd level network and system support to resolve complex faults on a 24/7 basis.  Handle upto 100 PC administration.  Firewall configuration.  Installing, configuring and administering windows 7, windows 8, windows 10, Server 2008, Server 2012.  Providing 2nd & 3rd level network and system support to resolve complex faults on a 24/7 basis.  Handle upto 100 PC administration.  Firewall configuration.



ARC Institute of technical education

• IT Support Executive

  • Nov 2015 - Dec 2016

   Trained junior members of IT team regarding network security and troubleshooting.  Ensured network, system and data availability.  Patched software and installed new versions to eliminate security problems and protect data.  Resolving Antivirus issues, windows OS, Outlook Express.  Trained junior members of IT team regarding network security and troubleshooting.  Ensured network, system and data availability.  Patched software and installed new versions to eliminate security problems and protect data.  Resolving Antivirus issues, windows OS, Outlook Express.



The Kerala Minerals & Metals Limited

• India
• Chemical Manufacturing
• 1 - 100 Employee

• System Engineer

  • Apr 2014 - Nov 2015

   Installation and configuration of Operating Systems, Software’s and various antivirus solutions.  Configured LAN and Remote desktop connectivity settings.  Implemented company policies and standards for preserving the integrity and security of data, reports and access.  Analyzing, troubleshooting and rectifying issues in end user PC’s and printer.  Troubleshooting network issues.  Installation and configuration of Operating Systems, Software’s and various antivirus solutions.  Configured LAN and Remote desktop connectivity settings.  Implemented company policies and standards for preserving the integrity and security of data, reports and access.  Analyzing, troubleshooting and rectifying issues in end user PC’s and printer.  Troubleshooting network issues.



Zytrix Technologies

• India
• Software Development

• Junior System Administrator

  • Apr 2013 - Apr 2014

   Configure hardware, device and software’s to Setup new workstations for employees.  Answered average of 50 calls, emails per day, answering customer inquiries, solving problems.  Installing printer and other hardware resources.  Removed and replaced malfunctioning computer parts to correct hardware problems.  Documented details of each interaction.  Configure hardware, device and software’s to Setup new workstations for employees.  Answered average of 50 calls, emails per day, answering customer inquiries, solving problems.  Installing printer and other hardware resources.  Removed and replaced malfunctioning computer parts to correct hardware problems.  Documented details of each interaction.