Experience

Total Tools

• Australia
• Retail
• 400 - 500 Employee

• Retail Systems Support Manager

  • Sep 2021 - Present

  Summary:My promotion to my current role at Total Tools is attributed to my successful integration of Total Tools' primary ERP, Pronto Xi pricing functionality, with the website and the optimization of various technical processes across existing platforms. As part of my responsibilities, I lead a skilled technical team that provides systems support to both the category team and the store network. My primary focus is on enhancing technical processes to support the company's rapid growth while engaging stakeholders. Specific achievements include:- Developing system support strategies, including system policies and SOPs (Standard Operating Procedures).- Crafting EDI (Electronic Data Interchange) Purchase Ordering business rules for suppliers and implementing improvements in Purchase Ordering, Back Ordering, and mobile receiving processes.- Delivering technical training to our team, category managers, store staff at 100 locations, and colleagues from various departments.- Leading system improvement projects as an SME (Subject Matter Expert) and primary sponsor, ensuring successful and on-time project delivery within budget constraints.- Collaborating closely with internal development teams, project managers, and leadership to plan and execute QA (Quality Assurance Testing), UAT (User Acceptance Testing), and bug resolution in technical projects.- Nurturing and empowering my team members to provide effective systems support, fostering their growth and improvement within their roles. Show less

• Retail Systems Lead

  • Oct 2019 - Sep 2021

  • Orchestrating Systems Architectural Design and Scoping for all technical projects, establishing concrete objectives and elucidating essential prerequisites for their attainment.• Collaborating closely with both internal and external development teams and project managers throughout the execution of technical projects, assuming a pivotal role as a key stakeholder.• Playing an indispensable role in project planning, rigorous testing, and the seamless rollout of technical projects, with the overarching aim of ensuring project success within stipulated timelines.• Coordinating and executing EDI (Electronic Data Interchange) projects involving multiple suppliers by facilitating communication between EDI Providers, leadership, and technical teams as necessary.• Partnering with Pronto development teams to enhance the core functions of the ERP system and implement various customizations to align with overall business operational and technical needs.• Proactively overseeing comprehensive business systems support requirements for the category team, store staff, and various departments within the organization, including Finance, Logistics, and Commercial accounts. Show less

• Retail Promotions Technical Coordinator

  • Jul 2018 - Dec 2019

  • Having successfully assisted Total Tools Stores and Category Managers alike for the past six months w.r.t Pronto XI Support and Service Delivery, I am pleased to now step into a more focused and devoted role of Promotions and Catalogue Implementation and Support Specialist for the Total Tools Group. • With commitment and process improvement on my mind, and through conducting Webinars with over 80 Stores on regular basis, I have already effectively contributed in improving Total Tools Bonus Stock Receiving/Selling procedures which have considerably improved Bonus Stock Handling Practices at Store Level. • With my background in Retail, I have always understood the importance of POS efficiency and the role that it plays in Customer Satisfaction. This in combination with my hunger to deliver drove me to eliminate the need for Offsetting Bonus Stock at POS during Bonus Stock Sales Transactions. This improvement has made the selling of Bonus Deals no sweat and effortless at National Level. I have received appreciation both from Senior Management and Store Staff for this contribution. Show less

• Systems Support Officer

  • Jan 2018 - Jun 2018

  • Recently joined Australias leading Tools retailer giving support w.r.t to Pronto XI ERP • Implementing various promotions for multiple brands utilizing Pronto’s Promotions Engine• Developing and coordinating POS guide for promotions for POS staff at the national level• Updating daily price, cost, suppliers change etc. at the national level for over 80 stores • Providing excellent internal customer support for store staff at the national level every day • Running various reports for the head office higher management using MS SQL and ODBC • Constantly improving and documenting processes and streamlining various procedures Show less



Woolworths Group

• Australia
• Retail
• 700 & Above Employee

• Duty Manager (Part Time)

  • Dec 2013 - Sep 2018

  • Achieved rapid career advancement from store team member to part-time Duty Manager within 2 years. • Successfully led and motivated a team of over thirty staff members on a daily basis, fostering a collaborative work environment. • Demonstrated a commitment to exceptional customer care, resulting in streamlined store operations and enhanced customer satisfaction. • Significantly contributed to increased store sales through the implementation of efficient procedural improvements. • Proficiently operated various Store Systems, including SAP, Store Central, and Peoples Portal, ensuring seamless store management. • Proactively minimized wastage and theft while consistently safeguarding stock integrity. • Ensured efficient operations of the Point of Sale (POS) system, optimizing customer checkout experiences. • Spearheaded flawless 'Click and Collect' operations, enhancing the online ordering process for customers. • Led efforts to improve processes and redesign stock management and Stock on Hand (SOH) procedures for increased efficiency. • Maintained vigilant oversight to ensure maximum stock availability across all store departments. • Fostered effective communication by liaising regularly with Distribution Centers and other organizational departments. • Conducted daily sales activities with precision, ensuring accurate cash handling and closing procedures. Show less



Kokoda Caravans

• Australia
• Consumer Goods
• 1 - 100 Employee

• Junior Business Analyst (contract based)

  • Apr 2017 - Oct 2017

  • Helped the business grow through integrating and streamlining existing information systems, developing business cases, conducting requirement gathering sessions and conducting functional and non-functional design sessions • Proud to be part of a dedicated team responsible for the effective deployment of an in-house cloud based intranet using Amazon Web Service and Java Version 8 platform • Helped develop an in house Order Management System using WordPress • Personally deployed a google drive based sharing and visibility platform for manufacturers by writing script on Google Sheets • Managed website content for multiple company websites and was the first point of contact for gathering, coordinating and communicating requirements with external IT vendors Show less



rhipe

• IT Services and IT Consulting

• IT Intern (SharePoint Consulting)

  • Mar 2016 - May 2016

  • Provided excellent customer help desk support and being the first point of contact for customer quires in relation to Office 365 and SharePoint deployment • Effectively re-designed SharePoint workflows and minimised the number of workflows on client intranets • Created new sites, libraries, lists and approval procedures on MS SharePoint • Efficiently transferred old libraries from the companies previous intranet (ALICE) to a new and updated intranet (KIRK) • Re-designed KIRK’s PMO (Project Management Office) site layout • Created sample design templates (UX Design) on LiveTiles for client’s intranet dashboards and presenting them at internal company meetings CLIENT: Hesta Super Funds • Requirement gathering at workshops and being the first point of contact for the client at different stages of project delivery for example pre-sales, discovery and project planning etc. for MS SharePoint customizations and delivery Show less