Experience

Aventedge

• Australia
• Events Services
• 1 - 100 Employee

• Senior Database Manager

  • Apr 2021 - Present

• Database Manager

  • Aug 2019 - Apr 2021



Foxtel

• Peru
• Telecommunications
• 1 - 100 Employee

• Team Leader - Inbound Sales

  • May 2013 - May 2016

  This role entailed:- Motivating a team of sales agents to achieve company KPI's- Build and develop a high performing team with the goal of meeting and exceeding sales targets - Providing ongoing coaching and training for my agents alongside providing weekly one on one meetings with each team member to discuss individual targets and provide recommendations to enhance sales effectiveness and development - Performance Management- Driving engagement through hosting team meetings, career conversations and daily motivation huddles- Participating in weekly management meetings to discuss results- Understanding and interpret key business performance metrics - Actively participate in recruitment and selection of Foxtel Employees - Attending engagement sessions followed up with packs for presentation to executives with key initiatives- High involvement of business changes such as delivery of new commission structures, team based rostering and briefs on new technology/business processes - Undertaking training and sharing knowledge to agents for Foxtel's launch of home phone and Internet- Working closely with the broader business and key stake holders to ensure a smooth and transparent experience for our people

• Inbound Sales Representative

  • Jul 2011 - Apr 2013

  • Managing high volume of phone calls and provide response to all maintaining high quality of services and performance standards.• Facilitating sales of all services according to company and client requirement.• Coordinating with customers and avoid any discontinuation from his or her end.• Managing Foxtel process and correspondence with customers.• Scheduling all customer appointments according to procedures and documents all customer transactions and prepare required paperwork.• Preparing all new contracts and handle all incoming calls for same.• Analysing all client requirements and assist to prepare all service contracts and facilitate sales for same.• Achieved my KPIs and exceeded them on regular basis• Performing all follow up for all outbound calls.• Ensure optimal level of client satisfaction at all times and process all orders on phone.