Sales and Marketing Manager

• Oct 2018 - Present

Senior Executive, Retail

• Jul 2014 - Apr 2017

• Leading a professional retail team of 10 -20 executives to ensure achievement of store revenue targets, operational goals and customer service. • Responsible for all functions of the retail store including sales, customer service, inventory, and technical troubleshooting. • Focusing on service parameters like shop floor management, wait time management, monitoring executive interactions with customers, handling customer escalations to ensure that all the issues and concerns are resolved. • Conducting regular audits to ensure minimum errors and adherence to process norms. • Motivating the staff, providing coaching and support, in order to help them achieve their targets, planning team building activities, assessing their performance periodically and give feedback. • Interacting with the central office on matters pertaining to employee welfare, marketing offers, etc. • Identifying the training needs of employees in co-ordination with the central office and interact for coordinating sales training, product/process refreshers, error management. Show less

Summer Internship

• May 2013 - Jun 2013

Project Title: Market Research, Placement Review and Promotion of three of Amul’s Fresh Products- Dahi, Lassi, Flaavyo and also of Amul Pro The project involved conducting the market survey of Amul's products Dahi, Lassi, Flaavyo and Pro, by visiting the retail shops in the area assigned and gathering the insights about these products from the retailers, analysing the gaps in the service. It also involved understanding Amul's distribution process. The project involved placement review of these products, competitors analysis, promotion of Amul's fresh products and Amul Pro, giving suggestions in order to improve the overall market presence of these products. The project also involved participating in Amul's CSR activity Amul Vidya Awards. Show less