Ajit Singh Kehal
Client Success Partner; Technology, Media, Entertainment & Hospitality at Sterling- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Hindi Native or bilingual proficiency
Topline Score
Bio
Credentials
-
FCRA Certificate
Professional Background Screening AssociationJan, 2020- Nov, 2024 -
IATA
IBMJul, 2011- Nov, 2024
Experience
-
Sterling
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Client Success Partner; Technology, Media, Entertainment & Hospitality
-
Mar 2022 - Present
• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals.• Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base.• Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sale’s capacity. Assist client in goal achievement by leveraging Sterling’s products and services.• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles.• Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction.• Liaise between client, internal departments, and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com.• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs.• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new Show less
-
-
Client Success Partner - Industrials, Government & Education
-
Jan 2019 - Mar 2022
Overview:• Responsible for growth and retention of a client portfolio comprised valued at approximately $1.8M in annual revenue.• Full end to end customer account management.• Develops strategic relationships with the customer & identifies opportunities to expand SBC’s footprint within the customer via incremental products and services.Job Duties / Responsibility:• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals.• Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base.• Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Sterling’s products and services.• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles.• Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction.• Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com.• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs.• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business.• Consultative selling skills – experience expanding account reach, up/cross-selling, new business development• Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win Show less
-
-
Business Relationship Manager
-
Jun 2016 - Dec 2018
Overview:• Responsible for growth and retention of a client portfolio comprised valued at approximately $1.8M in annual revenue. • Full end to end customer account management. • Develops strategic relationships with the customer & identifies opportunities to expand SBC’s footprint within the customer via incremental products and services.Job Duties / Responsibility:• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals.• Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base.• Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Sterling’s products and services.• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles.• Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction.• Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com.• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs. • Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business.• Consultative selling skills – experience expanding account reach, up/cross-selling, new business development• Negotiation and Listening skills – ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win Show less
-
-
Client Service Executive
-
Sep 2013 - Jun 2016
• Strong client focus – commitment to delivering superior client experience and advocating for client needs.• Contact customers to review Sterling performance and identify Opportunity and/or Risk; manage clientinteractions using Salesforce.com• Assist clients in making informed hiring decisions, including conducting training on using oursystem (for both individuals and groups).• NAPBS certified, the gold standard in the background screening industry, for the highest levels of quality, compliance and safety. • Consultative selling skills – experience expanding account reach, up/cross-selling, new business development.• Conduct client needs analysis presentations to management as requested.• Conduct and deliver additional projects as assigned by manager.• Must be able to analyze a situation and respond quickly in a courteous and professional Manner.• Analytical skills – assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics• Promoted to CSE (Client Service Executive) on November 11 2014 from CSR.• Currently handling Allegis Group (Aerotek, TEKsystems, MarketSource), headquartered in Hanover, MD United States, is one of the largest privately held staffing companies in the world, with $8.28 million in revenue in 2014. Show less
-
-
-
Three UK
-
United Kingdom
-
Telecommunications
-
700 & Above Employee
-
Customer Service Executive
-
Aug 2012 - Sep 2013
• Gain knowledge of Vodafone (Australia) postpay & prepay customer’s with different bands & serving with all queries. • Escalations and coordination with higher ups of delayed and long time pending issues for • Speedy and proper resolution. • Coordinating with Internal team such as billing team, prepay team, broadband team, corporate team & business team. • Vodafone Hutchison Australia (VHA) operates - Vodafone, 3, and Crazy John's brands & serves to more than 6.8 million customers in Australia. Show less
-
-
-
IBM
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Associate
-
Jul 2011 - Jun 2012
• Dealing with Make My Trip customer’s (majorly USA & Canadian Customers) about their Air Travel Query. • Attending correspondence & coordinating with Airline’s & Customs & Immigration officials. • Dealing with Make My Trip customer’s (majorly USA & Canadian Customers) about their Air Travel Query. • Attending correspondence & coordinating with Airline’s & Customs & Immigration officials.
-
-
-
American Express
-
United States
-
Financial Services
-
700 & Above Employee
-
Sr. CSA (Debt Collector)
-
Feb 2009 - Jun 2011
• Co-ordinating with American Express customer’s (only USA Customers) about their past due bills. • Attending correspondence & coordinating with law offices for mutual customers. • Maintaining the data and records. • Updating Superior’s & Amex (American Express) about progress report. • Co-ordinating with American Express customer’s (only USA Customers) about their past due bills. • Attending correspondence & coordinating with law offices for mutual customers. • Maintaining the data and records. • Updating Superior’s & Amex (American Express) about progress report.
-
-
-
Tata Communications
-
India
-
Telecommunications
-
700 & Above Employee
-
TECHNICAL SUPPORT EXECUTIVE
-
May 2007 - Feb 2009
• Gain knowledge of Internet Lease Line, NPLC, IPLC, FR and Colocation Services, further trouble shooting at level 1. • Escalations and coordination with higher ups of delayed and long time pending issues for speedy and proper resolution. • Coordinating with International Carrier i.e. KDDI, MCI, AT&T, SingTel, Reach, BT etc. • Attending Corporate Emails and Calls. • Updating the customers about the current status of their complaints. • Maintaining the data and records of the complaints. • Co-ordination with Local Carrier i.e. MTNL, BSNL, TTML etc. • Managing Email Team and Process. • Involved in solving technical query & Trouble shooting. • Perform initial problem determination (Level 1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule. • Assist in End to End Problem, Change and Incident Management. Show less
-
-
Education
-
2004 - 2007
G N Khalsa
Bachelor's degree, Computer Science -
2004 - 2007
G. N. Khalsa
Bachelor of Science (B.Sc.), Computer Science
Community
