Ajit Francis Joy

Network Operations Center Engineer at WiLine Networks
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Contact Information
us****@****om
(386) 825-5501
Location
Limerick Metropolitan Area, IE

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Credentials

  • Programming Foundations: Software Testing/QA
    LinkedIn
    Jan, 2020
    - Sep, 2024

Experience

  • WiLine Networks
    • United States
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Network Operations Center Engineer
      • Mar 2022 - Present

      - Monitored the performance and capacity of networks and diagnosing and troubleshooting to meet the SLA’s for our customer sand the business. - Monitored day to day operations of the Network Operation Center - Monitored and worked on Network Alerts, Faults, and Alarm Clearing and ensuring all alarms are accounted for and fault tickets are open for outstanding alarms.. - Created tickets to monitor and document the issues and worked with Field technicians to resolve an existing issue. - Configured new Cisco routers according to the requirement. - Ensured correct communications to our customers and the business as per the incident process. Show less

  • University of Limerick
    • Ireland
    • Higher Education
    • 700 & Above Employee
    • Part time Computing Assistant
      • Sep 2020 - Sep 2021

      - As apart of a team, supported, maintained, and developed the University's network and communications infrastructure including the campus data center facilities using TOPdesk. - Helped to maintain a suite of enterprise applications and software systems that are critical to the teaching, learning, research, and administrative goals of the institution. - Worked with different customers comprising all members of the UL community including staff, students, faculty, support departments and researchers. Show less

  • Furious Fox Limited
    • Software Developer
      • Jul 2019 - Dec 2019

      - Learned to work in a start-up environment - Created certain parts of the Software life cycle using Python - Managed the team meetings and used the concepts like user stories, branching, Merging, code coverage, Junit - Testing, and notification using Slack and Bit-bucket - Involved in Requirement analysis, sprint planning using JIRA tool. - Learned to work in a start-up environment - Created certain parts of the Software life cycle using Python - Managed the team meetings and used the concepts like user stories, branching, Merging, code coverage, Junit - Testing, and notification using Slack and Bit-bucket - Involved in Requirement analysis, sprint planning using JIRA tool.

  • VIVID FRACTAL STUDIOS PRIVATE LIMITED
    • India
    • Networking Specialist
      • Jan 2018 - Dec 2018

      - Helped install LAN, WAN and establish Internet access - Did Network and helpdesk support - Support firewall environments in line with IT security policy - Assisted with the Maintenance and monitoring of all data communication systems - Provided remote troubleshooting if issues occurs - Helped install LAN, WAN and establish Internet access - Did Network and helpdesk support - Support firewall environments in line with IT security policy - Assisted with the Maintenance and monitoring of all data communication systems - Provided remote troubleshooting if issues occurs

  • Gilt.com
    • United States
    • Retail Art Supplies
    • 1 - 100 Employee
    • Customer Service Specialist
      • Oct 2017 - Dec 2017

      - HelpedCustomers of Gilt.com. - Resolved the issues of customers based in the USA through telephone. - Engaged in communications via phone, web or emails to define customer problems. - Completed support ticket documentation to track performance statistics. - Updated the knowledge base with solutions. - Managed workload and workflow to ensure efficient and timely resolutions. - HelpedCustomers of Gilt.com. - Resolved the issues of customers based in the USA through telephone. - Engaged in communications via phone, web or emails to define customer problems. - Completed support ticket documentation to track performance statistics. - Updated the knowledge base with solutions. - Managed workload and workflow to ensure efficient and timely resolutions.

    • Guide for First 7 weeks
      • Sep 2017 - Sep 2017

      - Helping new and Erasmus students to get accustomed to the University. - Answering any queries from the students. - Helping new and Erasmus students to get accustomed to the University. - Answering any queries from the students.

  • McAfee
    • United States
    • Computer and Network Security
    • IT CONSULTANT - North America
      • Jul 2012 - Sep 2014

      - Engaged in communications via phone, web or emails to define customer problems and security breaches. - Engaged remote access systems to assist customers in resolving software issues. - Tested and monitored resolutions to ensure full satisfaction. - Escalated issues to senior engineers and provided a full handover. - Completed support ticket documentation to track performance statistics. - Updated the knowledge base with solutions. - Managed workload and workflow to ensure efficient and timely resolutions. - Liaised with senior professionals to improve my own quality of service. Show less

Education

  • University of Limerick
    Master of Science - MS, Software Engineering
    2020 - 2021
  • University of Limerick
    Master of Engineering (M.Eng.), Information and Network Security
    2016 - 2017
  • Anna University
    Bachelor of Engineering (B.E.), Computer Science and Engineering
    2007 - 2012

Community

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