Experience

Charter Mercantile Pty Limited

• Australia
• Financial Services
• 1 - 100 Employee

• Server Support Engineer

  • Jul 2019 - Present



Symega Food Ingredients Ltd.

• India
• Food and Beverage Services
• 200 - 300 Employee

• Junior Executive

  • May 2015 - Jul 2019

  • Handling 100+ terminals which include PCs & Laptops. • Purchase of new PCs, Laptops, Printers, Mobile Devices, devices & equipments required for IT. • Experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure both PC and Laptops internally and remotely. • Installing & configuring the peripherals, components & drivers & application to user standards. • Network handling, managing routers, switches, Wi-Fi devices and crimping cables, patch code creation etc. • Conduct the supervisory checkup on scheduled time periods. • Recurring administration duties like user management, password resetting, general maintenance, systems backups, Administrate user rights (Granting & revoking permissions) • Monitoring & reporting about servers to IT manager in the absence of systems administrator. Knowledge in VMware, IBM Tape Drive, NAS box. • New connection, troubleshooting, monitoring the EPABX system and also knowledge in FCT (Fix Cellular Terminal) device. • Handling and maintaining 90+ CUG connection, bill verification, Activating IR, Data Packs, plan changing according to user requirements etc. And also Data cards. • First level support for printer devices (local & network) including label printers. • Knowledge in barcode scanner (Datalogic Falcon X3) • Schedule & arrange service personals according to device complaints. • Helping to prepare the annual systems engineering goals and objectives planning documents • Knowledge on Acronics Backup & Recovery Software. Show less



Angel One

• India
• Financial Services
• 700 & Above Employee

• IT Engineer

  • Jul 2014 - Jun 2015



M Squared Software and Services Pvt Ltd

• India
• Software Development
• 1 - 100 Employee

• Help Desk Executive

  • Oct 2012 - Mar 2014

  • Intended to solve the customer related hardware and software related issues through there direct support & Solution teams to solve the customer Technical queries on site. • Provide first level support for PC Users. • Experience in managing Antivirus products • Responsible for providing technical solutions to wide range of Peripheral products includes printers, & Desktop Hardware • Installation, configuration and troubleshooting of various Linux and Windows platforms like Windows7, Vista, XP, Ser2000/2003/2008 etc • Carrying out any other IT related work assignments • Monitoring and maintenance of servers through remotely in all branches of India and US office and also remotely for clients. Show less