Senior Lead, Digital Products

• Oct 2023 - Present

Senior Product Manager

• Apr 2022 - May 2023

Plan and execute strategy for Title and Registration and Dealership Service product portfolios, including product design and development for computerized vehicle registration products. Tools include Outlook, JIRA, Confluence, InVision, Photoshop, Slack, PowerPoint, Excel, Miro, and ProductBoard Selected Contributions: • Quickly positioned as Subject Matter Expert for product-led discovery and Pragmatic framework, utilizing planning software to set and present portfolio strategy to executive-level stakeholders. • Drive unification across multiple states and platforms to create cohesive modernization efforts by working closely with architects and engineering leaders to align all teams on a shared vision. • Partner with staff legal counsel to review state regulations and compliance, as well as perform cursory review of contracting terms with external partners to ensure favorable language to CDK and our products. • Aligned business stakeholders on strategy by maintaining a detailed product backlog and product roadmap with clarity and consistency. • Championed voice of the customer and product value by advocating for product discovery, customer interviews, user research, and full problem understanding before releasing hasty solutions. • Rapidly grew knowledge of titling and registration processes to complement existing automotive retail knowledge by consuming learning material from many sources, including podcasts, blog posts, state government websites, data feeds, and recorded webinars. • Synchronized product Go to Market efforts across multiple teams to include product marketing, sales, implementation, customer service departments, and more. Show less

Senior Product Manager

• Aug 2021 - Apr 2022

Owned strategic roadmap and execution of Internal Tools series of products including Call Center productivity tools, Development Partner Tools, and Vendor Integrations. Partnered regularly with internal stakeholders to include user experience, sales and support leadership, product and channel marketing teams to develop company-wide go-to-market plans. Tools include GSuite, ProductBoard, Jira, Slack, Confluence, Miro, InVision, LaunchDarkly, GitHub Selected Contributions: • Created organizational metrics and indicators for performance used to align horizontal product roadmaps with the business strategic direction. • Established and socialized new product feedback and feature request processes using Jira to create internal intake boards to enable quick collection and organization of product requests, defect reports, and usability concerns. • Mentored and coached mid-level and associate-level product managers on feature prioritization, roadmap clarity, and interpersonal communication across functions. • Identified security risks to access management and worked with key users and stakeholders to enable engineering teams to outline and begin implementing Policy Based Access Control (PBAC) over Role Based Access Control (RBAC). • Create and maintain multi-product roadmaps for communication and demonstration both internally and externally to stakeholders, end-users, and customers. • Championed Accessibility (A11y) efforts across multiple product teams and led discussions on what digital accessibility means in context of software products. • Leveraged Metabase and other data analytics platforms to derive insights from quantitative and qualitative research sources to guide roadmap decisions. • Developed a deep understanding of consumer and vendor needs to align B2B2C products with personas. • Refined definition of done and acceptance criteria standards to ensure all product managers were executing deliverables in line with organization’s vision and objectives. Show less

Human Resources, Customer Service, Employee Management and Leadership

• Jan 2003 - Jun 2021

Provide essential administrative support for employee recruitment efforts in an automotive advertising agency environment. Embraced responsibility for planning, coordinating, and executing off-site training seminars and events with $100 to $10K budgets. Conducted leadership training courses for frontline supervisors and non-commissioned officers to build effective communication between chain of command levels. ♦ Conducted crisis / suicide intervention and harassment intervention compliance training events for over 400 personnel. ♦ Created and maintained tracking and analytics of all pastoral counseling sessions for over 1200 personnel. ♦ Created training curriculum for customer service employee training, which was delivered by four trainers to over 250 new employees. Past employers include: Blizzard Entertainment (Employee management, training, quality control) Samsung (Benefits Administration, HR Coordination) Razorfish/Publicis (Recruiting, HR Coordination, Office Management) US Army (56M Chaplain Assistant - Religious Affairs Specialist, training, coaching) Show less

Human Resources Staffing Coordinator

• Sep 2014 - Jan 2015

Senior, In-Game Support

• Jul 2007 - Aug 2014

Quality Control Trainer (New Hire Coordinator)

• Apr 2006 - Jul 2007

Chaplain Assistant (Chapel Activities Specialist)

• Feb 2013 - Jun 2014

♦ Certified Instructor for several Army Strong Bonds training courses, including The 7 Habits, Couples Communication (I&II), and Active Families. ♦ Analyze and assess unit morale in order to plan and implement activities and events to improve and sustain high levels of engagement and performance. ♦ Research religious information and conduct religious assessment and analysis to provide information to decision-makers regarding impact of conduct in specific cohort groups. ♦ Certified Instructor for several Army Strong Bonds training courses, including The 7 Habits, Couples Communication (I&II), and Active Families. ♦ Analyze and assess unit morale in order to plan and implement activities and events to improve and sustain high levels of engagement and performance. ♦ Research religious information and conduct religious assessment and analysis to provide information to decision-makers regarding impact of conduct in specific cohort groups.