IT Support Analyst

• Jul 2022 - Present

Online Maths Tutor

• Oct 2021 - Present

One on one tutoring for primary, middle and high school kids. Tailor made curriculum for each student to adapt to their individual needs and expectations. Individual notes and worksheets for each topic. Track weekly progress & reports to parents. Regular review, evaluation of assignments and examinations. One on one tutoring for primary, middle and high school kids. Tailor made curriculum for each student to adapt to their individual needs and expectations. Individual notes and worksheets for each topic. Track weekly progress & reports to parents. Regular review, evaluation of assignments and examinations.

Rapid Response Technician (Internship)

• Mar 2022 - May 2022

Responsibilities: Support desktop and laptop systems, including operating system and application loading, application configurations and user settings, and desktop administrative duties. Record, track, and escalate cases through established tracking and ticketing system as well as help keep documentation up to date. Working on deployments of Desktops and Laptops. Coordinate projects and tasks seamlessly with Service Delivery team members, as well as with our advanced technical team. Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems. Patched software and installed new versions to eliminate security problems and protect data. Get trained in Windows 10, Office 365 admin center, Active Directory, Sharepoint. Show less

Fulfillment Specialist

• Oct 2021 - Jan 2022

Gained hands-on experience working in a big enterprise environment and to maintain and manage time bound customer request fulfillment process. Gained hands-on experience working in a big enterprise environment and to maintain and manage time bound customer request fulfillment process.

IT Systems Engineer / Faculty

• Sep 2000 - Nov 2002

Conducting IT Hardware & Networking classes for professionals. Assembling Computers from Scratch, Install configure and test operating systems and softwares. Configured hardware devices and software settings to optimize network performance. Formulated well-structured syllabus of course content to detail learning goals and expected outcomes. Maintained students' attendance records, grades and reports in strict confidence. Administered and graded tests and assignments to evaluate student performance and monitor progress. Integrated technology into regular classroom use for student engagement and learning. Encouraged students to actively participate in class through positive reinforcement and engagement techniques. Show less