Project Manager

• Aug 2018 - Present

Project Manager

• Jun 2016 - Aug 2018

Position Summary:The role of Project Manager is to project manage and ensure the smooth and successful installation of all vendor accounts.Essential Functions and Responsibilities:* Assist partners with order paperwork to ensure timely install of services for their clients* Fills out all paperwork for agents with necessary information* Processes orders in a timely manner for assigned partners* Assists in managing assigned partner relationships* Provides order status updates within order milestones* Assists assigned partners in escalating orders and resolving customer billing and credit issues when necessary* Ensures smooth administration of orders* Inputs orders into NetSuite system accurately and in a timely manner* Stays current on industry evolution and vendors* Attends vendor trainings* Collaborates with the Finance Department as needed to ensure timely and accurate partner payments* Fulfills set requirements and completes paperwork within 24-48 hours of the request receipt (time frame varies on size of the order)* Updates NetSuite with all orders submitted to ensure accurate commissions* Stores a copy of all signed order documents on the shared drive* Provides weekly order status the partner/customer* Submits all documents in a timely matter and works with a sense of urgency* Performs other related duties as assigned

Lead Opportunity Specialist

• Mar 2014 - Jun 2016

Essential Functions and Responsibilities:• Leads team of Support/Implementation Specialists• Understand partner’s potential customers and business needs• Secures pricing from vendors to create options for customers regarding all product sets• Collaborate with partners in providing product recommendations that provide best business solutions for customers• Ensure partners are aware of and understand vendor special offerings/ promotions by promoting them actively and consulting to partners as needed• Provides customer support (e.g., problem resolution, answer questions, conference calls etc.) to partners and customers• Ensures smooth administration of quotes• Provides TBI Standard quote form for partners• Inputs all quote and cable order documents into RPM/CRM system and individual Trackers• As assigned by Manager, ensure timely and accurate coverage of the TBI CM Distro Inbox• Stays current on industry evolution, vendors, products, processes, and promos• Attends all vendor trainings and completion of tests or certifications• Develops and maintains positive relationships with partners, customers, and vendors• Interacts with partners and vendors to get to know their preferences, how they work, carriers and products they sell, etc.• Collaborates with the Orders Team to ensure smooth transition from quote to order• Follows quoting process based on location, product, footprint, premium vendors, and preferred vendors• Meets the requirement that all quotes and cable orders must be turned around within maximum 24 hours, depending on complexity• Maintains minimum percentage in Training Report File for PSS3, PSS2, and PSS1 respectively• Performs other related duties as assigned

Foreman

• May 2005 - Mar 2014

Oversee the operations of the company Oversee the operations of the company