Experience

Dixit Infotech Services Pvt. Ltd.

• India
• IT Services and IT Consulting
• 300 - 400 Employee

• Senior Desktop Engineer

  • May 2021 - Present

  Resolving applications issues within SLA norms. L1/L2 support for System and network troubleshooting Antivirus, Patch Management and troubleshooting noncompliant machines. Good expertise on daily ticketing tool i.e. Service now and Manage engine tool. Monitoring queue of escalated incidents Escalation Management Provide first level support to Citrix and VMWARE Infrastructure. Assign and unassigned VDI Machines to end users and also trouble shoot issues. Configuring setup of Cisco VPN and Netscaler for WFH users. Configuring and installing enterprise application on iPhone device. Good knowledge to prepared laptops for end users and log a call to HP and dell support team if req. Upgrading windows 10 build version from 1909 to 20H2 version. Weekend software mass deployment activities. Rebuild VM through Vcentre and troubleshoot issues. Configure VDI templates with latest build version and applications. Good knowledge of win8, win10 and MAC operating system. Basic knowledge about SCCM Show less



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• L2 support engineer

  • Mar 2018 - May 2021

  Providing Technical support to several clients across location. Managing more than 2000 users in Active directory includes checking Users Account status, unlocking account, and resetting password. Primary responsible for Executive support. Maintaining checklist for daily task for meetings room, board rooms and network printers. Maintaining the Tracker for new system allocation/movement and retraction and Raising IMAC for maintaining the inventory for all IT assets. PDQ Deploy\ PDQ inventory for software management. Handling L1 support engineers. Troubleshooting on all desktop level issues such as Email, Network, Domain Login and other. Installation of configuration of Network & local printer. Show less



Magna Infotech - A Quess Company

• India
• Information Technology & Services
• 700 & Above Employee

• Desktop Support

  • Jun 2015 - Jun 2016

  Operating System Installation windows through WDS server.. Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems. Configure and Manage Email clients Microsoft Outlook. Install, Configure and maintain McAfee Antivirus. Installation on citrix virtual machine software and troubleshoot. Installation of configuration of Network & local printer. Basic troubleshoot on networking. Installation Video calling devices. Looking on Tickets raised on BMC Remedy and escalate ticket. Providing resolution for assigned Helpdesk ticket as per SLA (Service Level Agreement) Show less



VDA Infosolutions Pvt.Ltd.

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• FMS support engineer

  • Jun 2015 - Jun 2016

  Resolving user issues remotely via various remote tools to all across location. Co-ordination with Dell\HP support regarding H/W Issues & Technical support. Handling & Support team to achieve common goal i.e. Customer satisfaction Troubleshooting of Desktop PC, thin client, Avaya, printer & LAN. Attending the problems highlighted on Mail and via Trouble Tickets. Installation of configuration of Network & local printer. Desktop Antivirus Update and trouble-shoot AV related issues. Windows Update of desktop machines. Looking on Tickets raised on BMC Remedy and escalate ticket. Troubleshooting of Outlook, Network, Domain Login and other Issue. Providing resolution for assigned Helpdesk ticket as per SLA (Service Level Agreement) Show less



Sundaram Business Services

• India
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Technical Support Associate

  • Feb 2014 - May 2015

  Operating System Installation windows Ubuntu and puppy Linux .Provided technical support, troubleshooting and diagnosing hardware and software problems. TCP/IP Configuration: Assigning IPs, Gateways, Name servers, net masks, and hostnames etc. Assembling the Computers. Installation of configuration of Network & local printer. Basic troubleshoot on networking. Configure and Manage Email clients Microsoft Outlook. Operating System Installation windows Ubuntu and puppy Linux .Provided technical support, troubleshooting and diagnosing hardware and software problems. TCP/IP Configuration: Assigning IPs, Gateways, Name servers, net masks, and hostnames etc. Assembling the Computers. Installation of configuration of Network & local printer. Basic troubleshoot on networking. Configure and Manage Email clients Microsoft Outlook.



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Support Executive

  • Jan 2012 - Sep 2013

  Filling details of patients and Creating invoice of patients .Provided Processing Mediclaim application. Filling details of patients and Creating invoice of patients .Provided Processing Mediclaim application.