Experience

Gracias Global

• Nigeria
• Real Estate
• 1 - 100 Employee

• Customer Service Support Manager

  • Feb 2021 - Present

  • Maintaining a positive, empathetic and professional attitude toward customers at all times • Responding promptly and keeping records of customer interactions, transactions, comments and complaints • Communicating with customers through various channels and ensure customer satisfaction • Acknowledging and resolving customer complaints on product and services • Processing enquiries, forms, applications, and requests • Communicating and coordinating with colleagues as necessary • Providing feedback on the efficiency of the customer service process. • Generating sales leads, building sustainable relationships where necessary. • Reporting back on results. • Supervising day-to-day operations in the customer service department. • Responding to customer service issues in a timely manner. Show less



Nigerian Environmental Society Lagos Island Chapter

• Administrative Secretary

  • Mar 2018 - Aug 2021

  • Booking and arranging travel, transport and accommodation. • Maintaining the chairman’s schedules on important tasks and deadlines. • Managing databases, records and filing systems. • Implementing and maintaining procedures / administrative systems. . • Liaising with staff, resource persons and clients on projects.• Managing office organisational workflow.

• Client Services Officer

  • Dec 2012 - Mar 2018

  • Handling calls and clerical duties e.g sorting mails, typing and filing documents.• Handling and resolving members’ enquiry, complaints and issues.• Managing and maintain constant communication with all members.• Sorting and confirming membership statements and records.• Coordinating vendors for seminars and workshops.


Watson Global Pharmaceuticals
• Front Desk Representative

  • Dec 2012 - Oct 2013