Experience

Velociti (Pty) Ltd

• South Africa
• Telecommunications
• 1 - 100 Employee

• Campaign Manager

  • Nov 2012 - Present

  Currently have a staff count of 45 agents & 3 team leaders.Driving outbound sales for the Real People cellular campaign.Allocating incentives for the agents & teamleaders.Ensuring seat targets are met & all teams have 20 agents per team so sales targets are met. Responsible for these campaigns & making sure it runs smoothly.

• Quality Assurance department

  • Jun 2007 - Present

  Was a QA Team leader mostly for the mobile division.Appointed campaigns – Altech Autopage cellular,Cell C, Virgin Mobile, Cellfind, Nashua Mobile, Real people cellular, 8ta.Resolving customer complaints, liaising & building client relationships with the campaigns that was assigned to me.Running a team of 15 to 30 QA agents. Was given the task of conducting QA briefings & assisting the training department in drawing up sales scripts & conductedproduct training.