Experience

DC Group

• United States
• Facilities Services
• 100 - 200 Employee

• Product Specialist

  • Sep 2022 - Present



Eaton Power Quality Pvt. Ltd

• Mumbai

• Regional Service Head -West

  • Mar 2016 - Aug 2022



Eaton

• Ireland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Assistant Manager- Technical Support

  • Apr 2010 - Mar 2016

  Job Responsibilities: • Handling installation, Commissioning & servicing of Eaton UPS system (1000VA to • 1100KVA). • Installation, Commissioning & Servicing of SMPS DC Power Supply. • Handling Preventive Maintenance of UPS (1000VA to 1100KVA) • Handling Installation and Maintenance of Cellwatch Battery Monitoring Systems. • Supporting sales on technical aspects – product feedback, Presale inspections, Product demos,Competitor’s products comparison & technical discussions etc. • Ensuring maximum customer satisfaction by providing them with pre / post technical service assistance and achieving delivery and quality service norms. • Execute / Send pre-installation checklist to customers. • Train customer operators so that they can handle Machines independently. • Making weekly reports, summarizing visits done during the week, Identify parts that can get worn out during AMC visits & inform customer. • Interacting with customers for solving their technical problems • Helping Service team in improving their capabilities to handle big projects independently. • Enhancing Installation Contactor's capabilities to Install Higher Rating UPS safely as per Eaton Safety rules. • Planning and Following PM Plan. • Generating Sales Leads Show less



Sinewave Technologies

• Engineer Customer Support

  • May 1999 - Feb 2002