Experience

Sandal Suites Operated Lemon Tree Hotels

• India
• Hospitality
• 1 - 100 Employee

• Front Office Executive

  • Mar 2022 - Present



The Imperial palace, Rajkot

• Rajkot, Gujarat, India

• Front Office Executive

  • Feb 2020 - Dec 2021

  BREIF DISCRIPTION OF JOB HANDLING:- Supervise the front desk team including check in/out procedures. Distributing and sorting the mail. Co ordinate with the other department for smooth operation. Handling Guest and complaints management. Intract with Guest as much as possible. Understand the upselling techniques. Check the Guest folios and billing instructions with supporting. Maintaining the manager log book and Front log book. Up to date with the hotel position,special events and VIP's. Respond the telphone regarding reservation inquiries and guest concerned. Supervise and trained the staff and allocate their duties. Support team members in handling guest requests for positive outcome is achieved. Ensure that Reception are fully aware of any relevant feedback from Guests & other dept. Demonstrate a high level of customer service at all times Understand all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Monitor the appearance, standards and performance of the Front Office Team with an emphasis on traini Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Front Office Executive

  • Feb 2018 - Feb 2020

  BREIF DISCRIPTION OF JOB HANDLING :- Supervise the front desk team including check in/out procedures. Distributing and sorting the mail. Co ordinate and scheduled the meeting with the client. Conduct briefing for two way communication. Take over from the previous shift and check the log book for follow up with action. Ensure that all staff are reporting on time with proper uniform and well groomed. Handling Guest and complaints management. Maintaining Daily, Weekly and monthly reports. Preparing SLA Report to identify the potential challenge and plan corrective action. MIS Management. Supervise and trained the staff and allocate their duties. Support team members in handling guest requests for positive outcome is achieved. Ensure that Reception are fully aware of any relevant feedback from Guests & other dept. Demonstrate a high level of customer service at all times. Advise team for special events or VIP Guests in the hotel. Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork. Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards. adhere to Organisation Standards. maintain good working relationships with Team Members. Show less



Clarks Exotica Bengaluru

• India
• Hospitality
• 1 - 100 Employee

• Sr Front Office Associate

  • Dec 2016 - Jan 2018



Royal Orchid Hotels

• India
• Hospitality
• 700 & Above Employee

• Front Office Assistant

  • Mar 2016 - Nov 2016