AJAY KUMAR PANDEY

Solution Architect at AsiaPac Technology Pte Ltd (from M1)
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Location
Singapore, Singapore, SG
Languages
  • Hindi -
  • English Limited working proficiency

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Shafina Banu (She/Her)

Ajay joined as BSA for Remedy projects with Remedy Dev experience and BMC Remedy certifications. With his tremendous Remedy knowledge, he swiftly fixed production bugs and become a star employee and go to person for all customers. I was very proud to have him in my team. He is a person with full of energy and continue to strive for continuous growth. His initiative to learn new things driven him to learn Mendix, Scrum and Service Now and became a Scrum Master. He built a customized prototype ‘Problem Management’ application which became full fledge approved project based on its benefits. In 2 years, he has handled complex projects, guiding new developers and become a Senior Developer. He has performed in many roles such as BSA, QA, Prod Support, and Lead Dev in a short period of time. Ajay has acquired tremendous knowledge and skills which make him suitable for any senior roles in high growth dynamic companies.

LinkedIn User

Ajay was a part of my team and I have had the privilege to work with him on complex Remedy Apps. He not only took the reins to learn, lead & share, he continuously challenged himself and exceeded the bar he set for himself, ripple effect of which helped us sustain and build better data-driven apps. His agility was showcased when he willingly decided to learn about scrum, became a scrum master & also performed that role when needed in the Team. This level of aptitude and attitude is pretty rare in an individual. His constant ask for feedback showcases his growth mindset and every time I had my 1:1, I could see him prosper in extreme ownership direction. I would highly recommend Ajay to any growing Agile organization . They would be very lucky to have him!

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Credentials

  • Post Graduate Program in Business Analysis
    Purdue University
    Jul, 2023
    - Sep, 2024
  • ServiceNow - Certified System Administrator
    ServiceNow
    Jul, 2021
    - Sep, 2024
  • MENDIX RAPID DEVELOPER
    Mendix
    Sep, 2020
    - Sep, 2024
  • PROFESSIONAL SCRUM MASTER I
    Scrum.org
    Jun, 2020
    - Sep, 2024
  • BMC Certified Professional : BMC Remedy Service Desk and Change Management 9.x
    BMC Software
    Feb, 2018
    - Sep, 2024
  • BMC Atrium Orchestrator 7.8
    BMC Software
    Mar, 2017
    - Sep, 2024
  • BMC Remedy AR System 8.0
    BMC Software
    May, 2015
    - Sep, 2024
  • ITIL Foundation Level
    AXELOS Global Best Practice
    Mar, 2023
    - Sep, 2024
  • Dynatrace Certified Associate
    Dynatrace
    Dec, 2022
    - Sep, 2024
  • Automation Anywhere Certified Advanced RPA Professional (Automation 360) - 2022
    Automation Anywhere
    Aug, 2022
    - Sep, 2024
  • BMC Certified Professional : BMC MyIT 3.x and Smart IT 1.x
    BMC Software
    Oct, 2018
    - Sep, 2024

Experience

    • Singapore
    • Information Technology & Services
    • 100 - 200 Employee
    • Solution Architect
      • Dec 2021 - Present

      Leading AiOps team to deliver services on ITSM, Dynatrace, Web & Mobile App Developer. Leading AiOps team to deliver services on ITSM, Dynatrace, Web & Mobile App Developer.

    • United States
    • Technology, Information and Internet
    • 400 - 500 Employee
    • Senior Developer
      • Apr 2021 - Nov 2021

      As an ITSM consultant, I have extensive experience and expertise in the BMC and ServiceNow IT Service Management (ITSM) platforms. One of my notable achievements includes designing a comprehensive Problem management system from scratch on a low code platform, enabling efficient and streamlined incident resolution processes. In addition to my technical capabilities, I have also taken on the role of Scrum Master for several projects related to ITSM. My proficiency in Agile methodologies… Show more As an ITSM consultant, I have extensive experience and expertise in the BMC and ServiceNow IT Service Management (ITSM) platforms. One of my notable achievements includes designing a comprehensive Problem management system from scratch on a low code platform, enabling efficient and streamlined incident resolution processes. In addition to my technical capabilities, I have also taken on the role of Scrum Master for several projects related to ITSM. My proficiency in Agile methodologies and ITSM best practices allowed me to effectively lead teams, ensure timely project deliveries, and maintain a strong focus on customer satisfaction. Overall, my diverse skill set as an ITSM consultant, coupled with my hands-on experience in both BMC and ServiceNow ITSM, positions me as a valuable asset in driving successful IT service management initiatives and facilitating collaborative project development. Show less As an ITSM consultant, I have extensive experience and expertise in the BMC and ServiceNow IT Service Management (ITSM) platforms. One of my notable achievements includes designing a comprehensive Problem management system from scratch on a low code platform, enabling efficient and streamlined incident resolution processes. In addition to my technical capabilities, I have also taken on the role of Scrum Master for several projects related to ITSM. My proficiency in Agile methodologies… Show more As an ITSM consultant, I have extensive experience and expertise in the BMC and ServiceNow IT Service Management (ITSM) platforms. One of my notable achievements includes designing a comprehensive Problem management system from scratch on a low code platform, enabling efficient and streamlined incident resolution processes. In addition to my technical capabilities, I have also taken on the role of Scrum Master for several projects related to ITSM. My proficiency in Agile methodologies and ITSM best practices allowed me to effectively lead teams, ensure timely project deliveries, and maintain a strong focus on customer satisfaction. Overall, my diverse skill set as an ITSM consultant, coupled with my hands-on experience in both BMC and ServiceNow ITSM, positions me as a valuable asset in driving successful IT service management initiatives and facilitating collaborative project development. Show less

    • United States
    • Internet Publishing
    • 700 & Above Employee
    • Remedy Developer and BSA
      • May 2019 - Mar 2021

      Worked as ITSM develop to design process based on ITIL framework. Worked as ITSM develop to design process based on ITIL framework.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Associate Consultant
      • Oct 2018 - May 2019

      Worked for IKEA as Helix ITSM consultant. Worked on SMARTIT and DWP modules.

    • Associate Consultant
      • Feb 2017 - Oct 2018

      Worked as a Associate Consultant on BMC Remedy Modules like BMC Helix ITSM, BAO, SmartIT, DWP, SRM and SLM.

    • Canada
    • Information Technology & Services
    • 1 - 100 Employee
    • Software Engineer
      • Oct 2015 - Jan 2017

      Worked on BMC Remedy Platform for Client - BELL CANADA.

    • Associate Software Engineer
      • Jul 2013 - Oct 2015

      Works on BMC Remedy and HP Service center tools for Information technology service management.

    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Intern
      • May 2012 - Jul 2012

      As a Asp.Net Developer,Worked on a Live project & Developed a Web - based application in ASP.NET Platform using MS-SQL Database For State Level Bankers Committee (SLBC), Odisha presided by UCO Bank. As a Asp.Net Developer,Worked on a Live project & Developed a Web - based application in ASP.NET Platform using MS-SQL Database For State Level Bankers Committee (SLBC), Odisha presided by UCO Bank.

Education

  • National Institute of Technology Rourkela
    Bachelor’s Degree, Computer Science
    2009 - 2013
  • Kendriya Vidyalaya
    1997 - 2009
  • Kendriya Vidyalaya
    High School, Social Sciences, English, Hindi, Science and Maths
    1997 - 2007

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