Experience

TVSNET TECHNOLOGIES

• India
• Computer Networking Products
• 1 - 100 Employee

• Regional Support Manager,

  • 2007 - Present

  Excel in liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables. Provide project lifecycle leadership over all phases of enterprise wide IT implementations within multistate, large organizations.  Role to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.  Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.  Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.  Handling more than 70 key accounts in terms of Support and Services as well as revenue generation.  Mentoring Team Leaders, Accounts Managers, Network Engineers, Security Engineers, Technical Consultants (Networking, Database, DC, Application, Server, etc.).  Monitoring the entire LAN and WAN operations of many large customers.  Devising the information security policy - physical, logical, cyber, account management, password management, conduct vulnerability assessment & mitigation with server & network teams for many big clients.  Supervising the 70 projects supporting networking / security / voice solutions.  Monitored entire India’s biggest co-operative bank’s more than 270 locations in terms of LAN/WAN, FM Services, AMC, Leased Lines, ISDN Line Operations, etc.  Looking after end to end implementations and support of major Firewalls, Voice Solutions and Data Network solutions. Show less



Reliance Communication Ltd. — Mumbai

• Circle Operation In-charge,

  • Nov 2006 - Aug 2007

  WAN CPEs i.e. Routers / Switches / Desktops / VC / OA Equipments) across Mumbai.  Handling the preparation of execution plan, budgeting, resource allocation, material management, implementation, risk managements, vendor management project tracking through SD Processes and handover.  Monitoring the LAN design & set up (data / voice cabling) and office automation installation with 300 plus offices.  Managing the service integration of LAN – WAN (currently handling 300 plus offices).  Managing the initiation of service delivery process (site survey / BoM / BoQ / design basis / budget approval / material procurement / testing / service provisioning / handover).  Carrying out the regular internal review meetings with customers / SD leads regarding project progress.  Monitoring the complete documentation of project as per the defined processes of QMS (ISO 9001-2000).  Rendering service support for Cisco / Juniper /Nortel/ Maipu Routers, L2 / L3 Switches and other Network equipments.  Monitoring the achievement of quality objective (network uptime/user uptime/customer satisfaction index/MTTR).  Executing the analysis of breakdown report on daily / weekly / monthly basis and setting tasks inside & outside the dept.  Optimized network uptime to 99.9%, led a major network upgrade, and improved systems security and reliability. Show less



Ispat Industries Limited - Mumbai

• India
• Appliances, Electrical, and Electronics Manufacturing

• Manager – Enabling Technology & Automation,

  • Mar 2005 - Nov 2006

  Overseen the entire gamut of tasks in the ET & A department comprising formulation of Automation strategy, IT budgeting (investment plan), quality policy, service level agreement (metrics, response time and IT menu of services).  Coordinating with internal & external customers.  Served as the Project In-charge of CCTV, GPS on Barges and Data Centre cum Plant Control Room Activities.  Designing data centre with HP-rx 4640 & HP-rx 7620 Servers with HP Open View, Bio Metric Access Control and FM200 Gas System with entire back bone of 12 Core Fiber Optical Giga LAN.  Supervised network administration of Windows 2003 Server, Lotus Domino 6.5 Server for Pocket PC.  Monitored day-to-day operations 24 x 7 support comprising making corporate data available on pocket PC phones, and mobile phones including corporate mails, web enabled application data, etc. Show less