Business Analyst / Scrum Master

• Apr 2022 - Present

Business analyst / QA Test Engineer

• Mar 2021 - Present

Customer Service Representative

• Mar 2020 - Aug 2020

Operations Team Member

• Jun 2018 - Mar 2020

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions • Accumulating business status daily as well as weekly basis using data from Ideal POS BI and reports to the top manager. • Coordinating with stakeholders to manage the deliveries on time and to run the business smooth and effective. • Responsible for identifying the risk associated with the existing business process and suggest and implement the risk strategies with the help of Store Manager. • Responsible for escalations and follow-ups with suppliers, managers and head office. • Communicating with vendors regarding back order availability, future inventory and special orders • Fielding diverse customer questions about issues such as available merchandise, current prices and upcoming company changes • Creating reports from Ideal POS BI dashboard to analyse the business trends and to aid Managers in strategic decision making. • Setting up daily sales target by analysing previous years trends and by sales forecasting

Business Analyst , Test Engineer

• Mar 2015 - Jan 2018

1. Collaborated with users and stakeholders to formulate business requirement documents by analysing, investigating, and identifying existing business process and procedures 2. Responsible for deploying functional solutions with integrity and quality by taking the ownership of creating master test plans, test scenarios, test cases for different types of testing like – Integration testing, system testing, UI/UX testing, end to end testing and executed the test cases 3. Developed functional and system specification documents using process modelling techniques for the software design and developments. Evaluated inefficiencies and recommended optimal system functionality, behaviour, and business processes 4. Created and developed project plans to complete the project on time. Provided cost and resource estimates, identified project risks, and provided risk mitigation strategies to manage projects in both Agile and waterfall methodologies 5. Involved in creating knowledge transitions documents, training documentations and conducted formal training sessions

Engineering and High School Tutor

• Jun 2014 - Mar 2015

• Tutored Engineering Graphics and Engineering mechanics with a customized approach using handmade models and instructed dozens of students to excel their studies. • Tutored High school physics with real lifetime examples making them understand the basic concepts not only for academic success but to apply them in real life. • Tutored Engineering Graphics and Engineering mechanics with a customized approach using handmade models and instructed dozens of students to excel their studies. • Tutored High school physics with real lifetime examples making them understand the basic concepts not only for academic success but to apply them in real life.