Experience

ZF Rane Automotive India Private Limited

• India
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Manager-Service and Spares

  • May 2019 - Present

  1. Leading a team of Pan India service engineers and ensure that their KRA's are met 2. Driving Spares and Service revenue targets through service team through various strategies 3. Develop and nurture the authorized service center network in terms of Business and Repair Quality, monthly breakeven analysis and develop business strategies to improve sales and repair revenue 4. Interact with OEM's on field issues and resolve customer complaints with TAT of 24 Hrs. 5. Provide MIS to plant on field quality issues reported at OEM dealers and service centers 6. Facilitate training to different stake holders like OEM dealers, institutional customers, service center technicians etc. to raise their competence level 7. Continuously work on improvement and cost reduction projects to bring down warranty cost, cost of ownership at service center etc. Show less



Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Area Customer Care Manager

  • Jul 2016 - Apr 2019

  1. Service Marketing Activities and Service Camps Planning, Service Break Even and Service Absorption review, Dealer Productivity Optimization planning, Per RO Labour and Per RO Spares target review, Value Added Service promotion target review 2. Customer Concern Handling and Negotiations, Concern closure rate, Dealer concern trend analysis and action plan, CSI activity planning, Social Media Concern response within 1 hour 3. Monthly Composite Review(CSI Factors/Attributes), Process and Repair Quality Review and Audit, Manpower Adequacy and Availability review, Time Estimate and Cost Estimate Adherence 4, MAP(Mad About Productivity) to increase dealer productivity with existing facility and resources, WAP(Workshop As Promoter) generate sales through exchange, QWIK bay productivity monitoring Show less



Renault Group

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Engineer-Techliner (After Sales Technical Support)

  • Dec 2013 - Jun 2016

  Handling Renault Authorised dealers in South India. Provide diagnostic and documentation support to dealers Manage dealer service quality and ensure service quality is as per Renault standards. Conduct regular technical trainings Warranty initial level approval and warranty parts analysis. Failed part recall co-ordination Provide timely data about technical concerns and field failure trend to quality and Engg team Handling Renault Authorised dealers in South India. Provide diagnostic and documentation support to dealers Manage dealer service quality and ensure service quality is as per Renault standards. Conduct regular technical trainings Warranty initial level approval and warranty parts analysis. Failed part recall co-ordination Provide timely data about technical concerns and field failure trend to quality and Engg team



Volvo Trucks India

• India
• Automotive
• 500 - 600 Employee

• Repair Engineer

  • Jun 2012 - Dec 2013

  Provide repair and trouble shooting procedure for Truck Powertrain and Transmission systems Overhaul procedures for truck repair and transmission systems Provide repair and trouble shooting procedure for Truck Powertrain and Transmission systems Overhaul procedures for truck repair and transmission systems



Palace Toyota (Authorised dealers for Toyota India)

• Mysuru Area, India

• Technical Leader-Service

  • Oct 2010 - Jun 2012

  Technical reporting and field information escalating to Toyota Shopfloor supervision Service quality monitoring Warranty mamagement Technical reporting and field information escalating to Toyota Shopfloor supervision Service quality monitoring Warranty mamagement