Experience

GRUBHUB HOLDINGS INC.

• United States
• 1 - 100 Employee

• SR. Technician

  • Apr 2019 - Present



Premier Security Corporation

• United States
• Security and Investigations
• 1 - 100 Employee

• Security Officer

  • May 2017 - Apr 2019



Illinois Tollway

• United States
• Government Administration
• 300 - 400 Employee

• Customer Service Representative

  • Aug 2016 - Jan 2019

  Provide knowledgeable responses to telephone inquiries in a courteous and professional manner; Maintain a current understanding of the processing procedures to respond to numerous phone inquiries; Maintain up-to-date knowledge of the Illinois Tollway regulations and policies as they apply; Opening, splitting, and closing customer accounts; Activating retail-purchased transponders; replacing transponders; redeeming gift cards. Provide knowledgeable responses to telephone inquiries in a courteous and professional manner; Maintain a current understanding of the processing procedures to respond to numerous phone inquiries; Maintain up-to-date knowledge of the Illinois Tollway regulations and policies as they apply; Opening, splitting, and closing customer accounts; Activating retail-purchased transponders; replacing transponders; redeeming gift cards.



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • Sep 2013 - Apr 2016

  September 2013 to April 2016 Provide customer service by acknowledging the customer and identifying their needs. Resolve customer issues and concerns while maintaining a safe shopping environment. Approve monetary transactions and provide support to associates for completing monetary transactions. Conducted register audits Assist management with control of front end. Supervised associates in the area of responsibility by assigning duties, communicating goals, providing feedback, follow-up and monitoring performance. Arranging and organizing merchandise/supplies. Supported company policies and procedures, ensuring compliance and participating in the hiring, promotion, coaching, teaching, and evaluation of associates. Accomplishments Corporate Recognition. Skills Used: Leadership and Teamwork. Show less



Victory Centre of River Oaks

• Lansing, Illinois

• Housekeeper

  • Jan 2012 - Jun 2013

  Performed day-to-day housekeeping functions as assigned. Responsible for cleaning senior resident apartments. Maintained the cleanliness of two Pathway Senior Living buildings. Relieved Concierge at the front desk: Greeted guests and answered heavy phone lines for two buildings Performed day-to-day housekeeping functions as assigned. Responsible for cleaning senior resident apartments. Maintained the cleanliness of two Pathway Senior Living buildings. Relieved Concierge at the front desk: Greeted guests and answered heavy phone lines for two buildings