Experience

OYO Arabia

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Key Account Manager

  • Aug 2019 - Present

   To coordinate with multiple departments (Business Development Sales, Finance, operations etc.) and channels to resolve any issues related to sales or client on boarding.  To monitor and supervise the client on boarding process is completed within the given TAT.  To assist Operations, Finance team with monthly recon, ensure payout are made on time to the clients.  Ensuring clients requirements are met as discussed in the contract.  To assist in developing strategies to improve client experience and revenue growth  To manage High Churn risk and large portfolio owners of the hub and prevent churn by solving partner issues and improve Partnership  Act as a touch point with the owner post live, for issue resolution, VAS, re- contracting etc.



Provisionz Consulting FZC

• Business Partner

  • Jul 2018 - Jul 2019

  • To generate business for Website Designing and Development by cold calling and also handling after sales service. • Attending to customer complaint and resolving the issue to avoid any negative feedback. • Developing and implementing sales strategies to increase sales volume.



RAKBANK

• United Arab Emirates
• Banking
• 700 & Above Employee

• Credit Analyst

  • Nov 2016 - Jul 2018

  • To critically assess Mortgage and SME Credit proposals within the framework of the approved Credit Policy and recommend prudent credit decisions based on strengths and weaknesses of the lending proposal.• Perform Internal, Central Bank and Market checks and prepare a report with in-depth analysis on the applicant and the company.• To assist management in maintaining quality portfolio through: o Monitoring of industry and credit risk grade exposure levels and advising of adverse movements in the same. o Monitoring of economic indicators and industry risk trends and advising changes that may require review of the credit portfolio. o Advising management of early warnings on weak credits. • To contribute on regular basis inputs for the improvement of Credit Risk control, by formulating/introducing new reporting systems or improving the existing systems. • To recognize good and poor quality credit risks and exercise prudent credit judgement and implement appropriate credit initiation procedures on an ongoing basis.

• Relationship Officer

  • Dec 2014 - Nov 2016

  • To achieve the given monthly targets ethically and maintaining the same for every month. • To provide good customer service and maintain customer satisfaction on every call. • To tackle problematic situations in difficult times and handling the team in absence of the Manager. • To follow up on a daily basis with customers for the pending payments & convincing them to continue the plan by explaining the benefits and features of the plan. • Cross selling plans and giving better options to the customer for securing their future. • To handle customer objections and complaints during the policy term. • Visiting customers if they are unsatisfied with the services and convincing them to continue the plan by explaining the features and benefits of the plan. • Visiting customers for clarifying doubts, maintaining rapport, achieving goals.