Aja Britt

Customer Service Representative at Papa & Barkley
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Contact Information
us****@****om
(386) 825-5501
Location
Hemet, California, United States, US
Languages
  • English Native or bilingual proficiency
Skills

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Bio

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Credentials

  • P.O.S.T Public Safety Dispatcher
    Rio Hondo College
    Aug, 2014
    - Nov, 2024

Experience

  • Papa & Barkley
    • United States
    • Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • Feb 2021 - Present

      • Provide customer support • Handle large amounts of incoming calls using Zendesk and Gorgias • Respond to customers inquiries about product, shipping, and complaints via email and chat • Review customers accounts via shopify • Monitor and respond to social media posts and online reviews. • Locate store locations and delivery services • Work directly with sales managers using sales force • Cannabis product knowledge • Provide product suggestions dependent on pain experience • Work directly with warehouse team Respond to Yotpo customer reviews and feedback Show less

  • Amazon
    • Rosemead, California, United States
    • Logistics Coordinator
      • Oct 2018 - Sep 2021

      Logistics Sortation of packages Warehouse team member Lifting up to 50lbs High volume work Fast paced, physical position Maintain a 200+ hourly stow rate Logistics Sortation of packages Warehouse team member Lifting up to 50lbs High volume work Fast paced, physical position Maintain a 200+ hourly stow rate

  • Kaeser Air Compressor
    • Cypress, California, United States
    • Coordinator
      • Apr 2016 - Dec 2020

      Worked in an industrial, manufacturing environment Prepared service quotes for maintenance and repair on air systems through SPX Prepared warranty quotes for customers under contract Worked with branch service department and service coordinators Prepared service quotes for all of California, Nevada, Colorado and Oregon customers Review equipment and maintenance history to determine type of service needed Created service contracts for customers Updated service contracts, customer EMRs, and customer information Checking in potential customers and clients Data entry Event coordinator Prepared budgets for event proposals Documented scheduled service work Worked with technicians and service managers in locating parts and part numbers Show less

Education

  • Pasadena City College
    Associate’s Degree, Criminal Justice and Corrections
    2012 - 2016
  • Rio Hondo College
    Certificate of Completion, Public Safety Dispatchers Course
    2014 - 2014
  • Duarte High School
    High School, General Education
    1994 - 1998

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