A'Ja Johnson
Therapy Training & Development Coordinator at OrthoGeorgia- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Certified Patient Account Representative (CPAR)
Healthcare Financial Management Association (HFMA)Sep, 2018- Oct, 2024
Experience
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OrthoGeorgia
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United States
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Medical Practices
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1 - 100 Employee
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Therapy Training & Development Coordinator
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Sep 2022 - Present
• Assist with interviewing applicants and making recommendations for hiring new therapy support staff• Conduct new employee training and perform 90-day employee evaluation• Regularly meet with staff to identify areas of improvement and discuss changes• Develop and communicate action plans when an issue occurs with employee performance or staffing• Stay abreast on current insurance policies and billing guidelines and procedures through regular review of related educational materials, attendance at seminars, professional affiliations, networking, etc.• Maintain knowledge of all therapy support staff positions to serve as back-up when needed• Represent the therapy department in interdepartmental meetings and projects• Perform other duties and projects as assigned Show less
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Charge Poster/Billing Specialist
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Apr 2021 - Aug 2022
• Entered charges for services rendered and submitted clean claims to insurance payors• Posted payments and adjustments according to the patient’s insurance plan and explanation of benefits• Resolved therapy claim denials for issues related to insurance ineligibility and missing authorization• Gathered and submitted necessary documentation to insurance payors for claim resolution and reprocessing• Adhered to HIPPA policies and procedures for ethical billing
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Insurance Verification Specialist
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Nov 2019 - Apr 2021
• Verified patient insurance coverage and benefits for PT/OT/DME services by phone and/or online portal• Advised patients of their benefits and estimated financial responsibility in a timely and courteous manner• Documented patient insurance information and all other encounters into the electronic medical records system (Athena)• Created therapy benefit contract for new patients to review and sign prior to initially being seen• Requested and obtained authorizations as required by insurance payors• Answered a high volume of calls and emails and assisted with scheduling and registering patients Show less
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Navicent Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Navigation Specialist
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Mar 2018 - Nov 2019
• Created a positive patient experience by greeting patients and providing attentive customer service • Verified patient’s legal documents, demographic data, and insurance eligibility status for seamless registration • Collected copays and any other liability amounts as indicated by the patient’s insurance payor and plan • Served as a patient advocate by helping patients voice their needs and concerns • Accurately scheduled patients for follow up appointments and services ordered by their provider • Adhered to the hospital’s mission and standard of conduct • Performed other duties and responsibilities as assigned Show less
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Kohl's
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United States
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Events Services
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1 - 100 Employee
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Point of Sale Associate
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Oct 2017 - Feb 2018
• Provided exceptional customer service by greeting and assisting customers in a timely and courteous manner • Operated cash register, processed returns and exchanges, and routed incoming calls • Properly maintained store inventory by ordering and stocking supplies and merchandise when necessary • Assisted customers with locating available inventory within the store • Helped with unloading shipments by processing items received using the shipping invoice • Performed other duties as assigned: folding, hanging, pricing, and displaying merchandise Show less
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Vanderbilt University Medical Center
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United States
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Hospitals and Health Care
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700 & Above Employee
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Children's Hospital Administrative Intern
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May 2017 - Aug 2017
Health Career Connection Site Placement • Preceptor: Cody Schmits, Director of Transformation and Process Integration • Performed staffing analysis for the Interpreter Services Office as means for reducing costs, increasing productivity, and improving patient care • Led the Office of Inclusion and Health Equity in strategically planning and developing a website that served to recruit and engage employees, students, and patients • Actively participated in Health Leads 5-week webinar training series and served on the Social Determinants of Health Committee • Created a needs assessment survey for the primary outpatient clinics to effectively determine the needs of patients and assess social determinants of health Show less
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Health Career Connection
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United States
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Professional Training and Coaching
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1 - 100 Employee
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Summer Fellow
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May 2017 - Aug 2017
A national, comprehensive summer internship program that empowers talented, diverse undergraduate students and recent graduates to choose and successfully pursue health careers that best suit their talents and goals • Trained on key health and career development topics such as health advocacy, cultural competency, life and career planning, and graduate school preparation • Attended the 2017 Health Career Connection Conference in Washington, D.C. • Paired to a dedicated preceptor and connected to an extensive network of healthcare professionals • Exposed to the inner workings of a healthcare organization which allowed for a broader perspective on the healthcare field and career options within • Site Placement: Monroe Carell Jr. Children’s Hospital at Vanderbilt • Preceptor: Cody Schmits, Director of Transformation and Process Integration Show less
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Office Assistant
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Aug 2014 - May 2017
• Aided residents in their transition to UGA and the housing department by serving as a student ambassador • Addressed and resolved residents’ questions, issues, and concerns • Supported the Community Office by performing routine clerical and administrative tasks • Distributed and forwarded mail and packages to residents according to U.S.P.S regulations • Maintained residents’ safety by following protocol for monitoring and verifying entry to the residence halls • Aided residents in their transition to UGA and the housing department by serving as a student ambassador • Addressed and resolved residents’ questions, issues, and concerns • Supported the Community Office by performing routine clerical and administrative tasks • Distributed and forwarded mail and packages to residents according to U.S.P.S regulations • Maintained residents’ safety by following protocol for monitoring and verifying entry to the residence halls
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Children's Healthcare of Atlanta
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Safe Kids Georgia Intern
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Jan 2017 - Apr 2017
Led by CHOA, a 501©3 non-profit organization dedicated to preventing childhood unintentional injury • Completed community needs assessments as means for identifying demographic and injury data for each coalition organized under the Safe Kids Georgia program • Assisted with planning, developing, and leading presentations for the program and its organized coalitions • Created media content for Safe Kids Georgia to use for their website, newsletters, brochures, reports, and grant proposals • Volunteered at community events such as car seat checks and health fairs Show less
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University of Michigan School of Public Health
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United States
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Higher Education
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300 - 400 Employee
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Summer Enrichment Program
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Jun 2016 - Aug 2016
An 8-week summer internship program for undergraduate students committed to eliminating racial, ethnic, and socioeconomic health disparities • Gained relevant exposure to Health Administration and Public Health as career options • Participated in graduate-level lectures, site visits to local health organizations, community outreach projects, networking events, and a Kaplan GRE course • Site Placements: Trinity Health and Joy-Southfield Community Development Corporation • Preceptors: Melody Vanoy (Trinity Health) and Trisha Hopkins (JSCDC) Show less
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Office of Diversity & Inclusion Administrative Intern
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Jun 2016 - Aug 2016
University of Michigan Summer Enrichment Program Site Placement • Preceptor: Melody Vanoy, Director of Diversity and Inclusion • Regularly met with members of the senior executive leadership team to discuss their educational background, career path, roles and responsibilities, and vision for Trinity Health and the healthcare industry • Attended the Institute for Diversity in Health Management 2016 Leadership and Education Conference and Training in Philadelphia, PA • Recruited and staffed employees and volunteers for the Mercy Education Project Side-by-Side Golf Outing Show less
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Joy-Southfield Community Development Corporation
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United States
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Philanthropic Fundraising Services
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1 - 100 Employee
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Youth and Family Development Intern
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Jun 2016 - Aug 2016
University of Michigan Summer Enrichment Program Site Placement • Preceptor: Trisha Hopkins, Director of Youth and Family Development • Assisted in planning and organizing the weekly Sowing Seeds, Growing Futures Farmer’s Market • Supported the logistical operations of the HEAL Type 2 Diabetes Program • Identified areas of improvement for the HEAL Type 2 Diabetes Program based on feedback gathered from surveying participants • Actively attended to and preserved local community gardens within the Detroit area • Led a gardening class for sixth graders at Dixon Educational Learning Academy as means for teaching students the fundamentals of gardening and the importance of healthy eating Show less
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Gordon State College (official)
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United States
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Higher Education
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100 - 200 Employee
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Temporary Bookstore Clerk
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Aug 2011 - Aug 2014
• Worked as needed during Summer Semesters and bi-annual Textbook Buyback events • Processed shipping and receiving data on inventory system as merchandise was shipped and received • Priced and stocked books, supplies, and general merchandise • Assisted in setting up merchandise displays and advertising signs • Effectively operated cash register and assisted customers with returns and exchanges • Performed other cashier duties such as answering incoming calls and ensuring cash drawers were accurately balanced Show less
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Education
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2020 - 2022
Mercer University
Master of Science - MS, Organizational Leadership -
2013 - 2017
The University of Georgia
Bachelor’s Degree, Health Promotion -
2009 - 2013
Lamar County Comprehensive High School
High School Diploma, 4.0
Community
