Experience

Market Traders Institute

• United States
• Financial Services
• 1 - 100 Employee

• Lead Project Manager

  • Sep 2019 - Present

  •Initiate and manage throughout the lifecycle of a project, including initiation, designing project plans, executing all milestones and tasks, monitoring risk, and successfully reaching stated learning goals. •Experience with and strong understanding of Agile software development principles, methodologies, and tools such Atlassian Jira Software, Confluence, Advanced Roadmaps on Jira Premium. •Conduct open and honest sprint retrospectives, hold the team accountable for identifying and implementing continuous improvement. •Conduct Agile health assessments and implement corrective measures where needed. •Embrace servant leadership by providing regular constructive feedback on team performance, identifying opportunities for skills development, empowerment, and mastery. •Remove obstacles and foster an environment for team members to be able to provide honest and constructive feedback, address conflicts, freely escalate roadblocks, help the team to identify and resolve problems. •Facilitate communication across departmental teams and between the teams and its stakeholders as well a C-Level executives. •Manage multiple teams of designers, front end developers, back-end developers, and copywriters. •Ensure proper deployment testing on operation, user, and administration user cases to confirm development meets criteria. •Facilitate agile ceremonies: backlog grooming, sprint planning, daily stand-up, sprint reviews and sprint retrospectives. •Ensure the team grooms and prioritizes the backlog, estimates user stories and supports the team in planning sprints that deliver highest value. •Engineer the Marketing roadmap to reflect business initiatives set by Leadership to establish timelines, while assisting the Product Managers in grooming the backlog as necessary •Assist in leading vision-casting meetings that will properly brief the Marketing Team on the goals, expectations, and timelines of the project. See Resume for Complete.



JAL TECH

• Orlando, Florida, United States

• Project Manager

  • Jan 2015 - Jan 2017

  • Anticipated bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints • Responsible for definition, planning, execution and closure of programs or projects in a fast-paced environment • Manage a portfolio of multiple projects and leads in various stages of lifecycle • Evaluation and management of scope changes - determining the impact to target delivery dates and assessing options for phased delivery • Report on project status clearly, consistently and reliably to executive management and team members • Communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional teams • Maintain project documentation in an appropriate project repository for easy access by stakeholders • Ownership of cross-team meetings - scheduling, setting agendas, and meeting preparation • Support team members and empowers them so they can complete their activities in timely manner and with quality • Ensure the team has everything they need to be successful in the feature development. • Help define process improvements and feedback for multi-part projects that need creative project management strategies required for timely execution



Mendom Technologies

• Orlando, Florida, United States

• IT Project Manager

  • Nov 2010 - Dec 2015

  •Manage human resources to effectively support personnel growth and appropriate use of technology •Ensure technology is accessible and equipped with current hardware/software •Works with Analysts and Customers to provide accurate and clear insight about our business. •Oversee shared tools for services to use involving logging, performance metrics, and other common functions. •Oversee, manages and deploys architectures to ensure high availability of applications such as application load balancers. •Leverage technologies such as partitioning, load balancing, replication, and caching in design to meet performance needs. • Oversee the design and engineering of database tables and objects to ensure maximum performance and availability. •Oversee design and engineering of database tables and objects to ensure maximum performance and availability •Key participant in defining and executing the future database technologies •Manages day to day operation, tuning, backup, and monitoring of databases •Liaisons with IT managers, development and technical support teams ensuring needs are met •Ensures issues are identified, tracked, reported on and resolved in a timely manner •Continually seeks opportunities to increase customer satisfaction and enhance business relationships •Schedules and conducts monthly security compliance meetings. •Planning and execution of database and enterprise bus additions, upgrades, and changes for all sites. •PCI and risk assessments scheduling, plans, and mitigation. •Maintains related disaster recovery plans, scripts, and coordinates testing. •Manages database and middleware related incidents and problems. •Oversees the administration of the database and middleware. •Works with project teams to help implement new systems and applications. •Builds and maintains relationships with vendors to include contract negotiations and establishment of service agreements



Tire Kingdom

• Automotive
• 500 - 600 Employee

• Store Manager

  • Nov 2008 - Apr 2010

  • Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, loss prevention, safety, and environmental codes, and laws. • Direct, instruct, and manage a team of associates, including assigning, supervising, and appraising work; rewarding, motivating, counseling and disciplining associates; addressing associate complaints and resolving problems. • Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, associates observations and Area Director feedback. • Train and coach service selling associates on "Customer Care Process", Courtesy Vehicle Inspections (CVIs), and general operation of store systems. • Keep store staffing and talent at optimal levels to ensure operating efficiency and top service levels. Source key shop (technician) and selling positions regularly in order to have talent readily available for increased staffing and customer needs. Partners as appropriate to interview, hire, demote, and promote external and internal candidates. • Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs and proper service repairs. • Ensure the execution of customer service standards and customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies. • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices. • Key holder and responsible for basic and detailed opening and closing responsibilities.