AJ Rihn

Senior Customer Service Analyst at Quartz Health Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Madison Area

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Credentials

  • Leadership, Team-Building, and Coaching Skills for Managers and Supervisors
    Pryor Learning Solutions, parent company of Fred Pryor Seminars/CareerTrack
    Aug, 2017
    - Sep, 2024
  • Making the Transition from Staff to Supervisor
    Pryor Learning Solutions, parent company of Fred Pryor Seminars/CareerTrack
    Jul, 2017
    - Sep, 2024

Experience

  • Quartz Health Solutions
    • United States
    • Hospitals and Health Care
    • 400 - 500 Employee
    • Senior Customer Service Analyst
      • Feb 2020 - Present

      Department lead for collecting, analyzing, and reporting on Customer Success pieces for NCQA. Participate in organizational project meetings as SME, communicate workflows, trainings, and system updates to CS staff. Ad hoc CRM reporting and analysis. Department lead for collecting, analyzing, and reporting on Customer Success pieces for NCQA. Participate in organizational project meetings as SME, communicate workflows, trainings, and system updates to CS staff. Ad hoc CRM reporting and analysis.

  • Physicians Plus Insurance Corporation
    • United States
    • Insurance
    • 1 - 100 Employee
    • Resource Specialist
      • Dec 2015 - Jan 2020

      Responsible for the ongoing development and maintenance of Member and Provider Services Knowledge Base; reporting on call center metrics; running and analyzing CRM reporting to determine trends; first line of support on Mentor Line; back up general phone queue.

    • Medical Management Support
      • Jan 2015 - Dec 2015

      Enter referrals from fax system into Epic Tapestry. Data entry projects as assigned.Respond to telephone calls from providers regarding authorization requirements and status.

    • Member and Provider Services Representative II
      • May 2013 - Jan 2015

      Provide customer service to health plan member and providers, regarding claims and benefit information.Serve on company wide Fun Committee and Social Media Advisory Team.

  • Lands' End
    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Customer Care Specialist
      • Oct 2010 - Jun 2013
  • UW-Green Bay
    • United States
    • Transportation/Trucking/Railroad
    • Office Assistant-Academic Advising
      • Jun 2007 - Dec 2009

    • Student Ambassadors
      • Oct 2005 - Jan 2009

Education

  • University of Wisconsin-Green Bay
    Public Administration
    2004 - 2010

Community

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