Experience

AVATE

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Managing Director

  • Jul 2017 - Present

  Sydney, Australia



ADIB - Abu Dhabi Islamic Bank

• United Arab Emirates
• Banking
• 700 & Above Employee

• Senior Project Manager

  • Feb 2016 - May 2017

  Abu Dhabi, United Arab Emirates - Planed, executed, and managed projects according to defined scope, deadlines, within budget, according to approved Policies and Procedures - Ensured successful delivery of all projects assigned and applied professional principles, practices, and techniques to lead Operations and Technology (O&T) project teams and control project schedule, cost, and performance risks to ensure success of O&T projects. - Excellent communicator at high level interaction with regulators and senior… Show more - Planed, executed, and managed projects according to defined scope, deadlines, within budget, according to approved Policies and Procedures - Ensured successful delivery of all projects assigned and applied professional principles, practices, and techniques to lead Operations and Technology (O&T) project teams and control project schedule, cost, and performance risks to ensure success of O&T projects. - Excellent communicator at high level interaction with regulators and senior management with outstanding presentation skills. - Built and maintained better PMO practices across O&T and the bank - Supported in setting the O&T project management governance frame work that includes but not limited to creation / maintenance of policies, procedures, Forms and guidelines - Coordinated budget for the Group’s projects - Tracked project milestones, costs, and deliverables. - Developed and delivered progress reports, proposals, requirements documentation, and presentations. - Determined the frequency and content of status reports from the project team, analyzed results, and troubleshooted problem areas. Show less



Network International

• United Arab Emirates
• Financial Services
• 700 & Above Employee

• Lean Expert

  • Dec 2013 - Oct 2014

  dubai - Responsible for establishing a Continuous Improvement process, using Lean Six Sigma tools and techniques, to support operational objectives through improved processes. - Delivering ambitious improvement plan to the department head as a basis for goal setting, and deliver multi millions in savings per year. - Collaborating across business and functional units in the GCC region to ensure alignment of improvement initiative. - Leading Six Sigma/Kaizen events / workshops and process… Show more - Responsible for establishing a Continuous Improvement process, using Lean Six Sigma tools and techniques, to support operational objectives through improved processes. - Delivering ambitious improvement plan to the department head as a basis for goal setting, and deliver multi millions in savings per year. - Collaborating across business and functional units in the GCC region to ensure alignment of improvement initiative. - Leading Six Sigma/Kaizen events / workshops and process improvement teams. - Identifying improvement margin (quality, service, cost reduction). - Analyzing, recommending and supporting employee training in the proper application of Continuous Improvement concepts. - Implementing process improvements to drive organizational effectiveness. - Coaching and mentoring team members to ensure successful completion of projects and skills development. Show less



QNB

• Türkiye
• IT Services and IT Consulting
• 1 - 100 Employee

• Lean six sigma BlackBelt Project Manager

  • Nov 2010 - Nov 2013

  Qatar - Championed corporate initiatives in operational excellence (Lean Six Sigma) to identify process improvements opportunities and effectively drive workforce productivity, cost, and time within the assigned project framework, defined SLAs and targets in compliance with quality excellence and QNB standards. - Lead cross-functional process improvement teams, and mentor /advise QNB management on the formulation and implementation of new processes, development of KPI’s & metric performance… Show more - Championed corporate initiatives in operational excellence (Lean Six Sigma) to identify process improvements opportunities and effectively drive workforce productivity, cost, and time within the assigned project framework, defined SLAs and targets in compliance with quality excellence and QNB standards. - Lead cross-functional process improvement teams, and mentor /advise QNB management on the formulation and implementation of new processes, development of KPI’s & metric performance feedback tools. - Supported policy deployment activities to define effective strategic objectives and metrics for QNB. - Mentored leadership and facilitate change management activities, define roll-out strategy to support transition to lean thinking Bank. - Developed appropriate service excellence tools and methods to improve and sustain internal & external customer satisfaction across the bank. - Promoted analytical problem solving through sound statistical application and hypothesis driven approach. Show less



Abu Dhabi Commercial Bank

• United Arab Emirates
• Banking
• 700 & Above Employee

• Relationship Manager

  • Jun 2008 - Jan 2010

  Dubai, UAE - Develop and manage relations with mass & status & premier market personal banking customers which include the reactive cross selling of profitable banking products and the provision of higher value investment and insurance products to existing and new clients. - Develop the awareness of money laundering to ensure proper implementation of management driven for value concepts and to enhance being customer driven. - Increase the segments profitability by effectively cross selling… Show more - Develop and manage relations with mass & status & premier market personal banking customers which include the reactive cross selling of profitable banking products and the provision of higher value investment and insurance products to existing and new clients. - Develop the awareness of money laundering to ensure proper implementation of management driven for value concepts and to enhance being customer driven. - Increase the segments profitability by effectively cross selling various PFS products as per agreed objectives. - Contribute positively to the image of the bank by ensuring that a consistently high level of customer service is maintained and seeking ways of improvement and by effectively dealing with customer queries and complains. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Relationship Manager

  • Dec 2004 - Jun 2008

  Dubai, UAE - Handle transactions and answer customer questions as being able to quickly decipher the customer's needs, come up with the best solution, then clearly communicate that solution to the customer. - Sell existing customers new banking services and products. - Perform functions such as opening new checking or savings accounts and retire¬ment accounts, assisting customers with queries about bank services, and helping customers resolve account problems and sometimes through answering… Show more - Handle transactions and answer customer questions as being able to quickly decipher the customer's needs, come up with the best solution, then clearly communicate that solution to the customer. - Sell existing customers new banking services and products. - Perform functions such as opening new checking or savings accounts and retire¬ment accounts, assisting customers with queries about bank services, and helping customers resolve account problems and sometimes through answering customer telephone requests. - Work with deposit-account customers and may also provide information on home mortgages, equity credit lines, and credit cards. Show less