Experience

Blue Cross NC

• United States
• Insurance
• 700 & Above Employee

• Knowledge Management Analyst

  • Jul 2019 - Present

  Remote Analyze business needs: deliver content management solutions • Develop, deliver, and maintain content in Salesforce, Confluence, SharePoint, and Web Based Content Management Systems (WCMS) • Work with analytic stakeholders to gather actionable insights into content consumption and end-user metrics using Power BI, Elastic/Kibana, and Salesforce. • Optimize and maintain team documentation in customized Atlassian Confluence spaces, • Develop and optimize NLP prompt engineering… Show more Analyze business needs: deliver content management solutions • Develop, deliver, and maintain content in Salesforce, Confluence, SharePoint, and Web Based Content Management Systems (WCMS) • Work with analytic stakeholders to gather actionable insights into content consumption and end-user metrics using Power BI, Elastic/Kibana, and Salesforce. • Optimize and maintain team documentation in customized Atlassian Confluence spaces, • Develop and optimize NLP prompt engineering workflows to operationalize LLMs in Knowledge Management.

• Technical Writer

  • Feb 2018 - Jul 2019

  Raleigh-Durham, North Carolina Area Delivered content management across multiple platforms – SharePoint, WCMS, Envision – to support Operations, Production, Projects, and Customer Service • Develop and deliver both internal and external documentation, including procedures, content inventory, job aids, best practices, business process maps, and administrative guidelines. • Collaborate with implementation teams, to gather functional requirements, communicate to stakeholders, and ensure business readiness for deliverable… Show more Delivered content management across multiple platforms – SharePoint, WCMS, Envision – to support Operations, Production, Projects, and Customer Service • Develop and deliver both internal and external documentation, including procedures, content inventory, job aids, best practices, business process maps, and administrative guidelines. • Collaborate with implementation teams, to gather functional requirements, communicate to stakeholders, and ensure business readiness for deliverable dates on Enterprise-level projects. • Create and present quarterly workshops on a variety of topics useful to Technical Writers and Business Analysts.



BOI Healthcare Solutions

• Training Specialist

  • Aug 2014 - Feb 2018

  Cary, North Carolina Creation of best practices material and project-based learning modules for home-healthcare workers. Reviewed and revised legacy training material as well as curated existing content. Additional responsibilities included: creation, editing, and implementation of training films and developing content for virtual learning environments.



Florida Atlantic University

• United States
• Higher Education
• 700 & Above Employee

• Instructor, Department of English

  • 2010 - Jul 2014

  Boca Raton, Florida Taught a range of courses depending on departmental needs: Basic and Advanced Composition with research components, Professional Communication, Literature, and Creative Writing.

• Graduate Teaching Assistant

  • 2007 - 2010

  Boca Raton, Florida Taught writing-intensive courses, which involved: creating daily lectures and exercises designed to provide effective strategies for analytic & creative writing, developing assignments, selecting texts, creating syllabi, leading classroom discussion, evaluating student papers, holding office hours. Served as Editor-in-chief of Coastline, FAU’s Literary Magazine for two years. Daily responsibilities included: managing a staff of ten, organizing readings, preparation of detailed budget… Show more Taught writing-intensive courses, which involved: creating daily lectures and exercises designed to provide effective strategies for analytic & creative writing, developing assignments, selecting texts, creating syllabi, leading classroom discussion, evaluating student papers, holding office hours. Served as Editor-in-chief of Coastline, FAU’s Literary Magazine for two years. Daily responsibilities included: managing a staff of ten, organizing readings, preparation of detailed budget justification reports, coordination of organization events and activities, selecting material for publication, proofreading, and maintaining the magazine’s web presence including a variety of social-media platforms.



University Center for Excellence in Writing (UCEW) at Florida Atlantic University, Boca Raton

• Writing Consultant

  • 2006 - 2010

  Boca Raton, Florida, United States Consulted with a diverse population of writers from a variety of professional backgrounds, academic disciplines and skill levels: faculty, visiting scholars, graduate students, and undergraduates. Additional learning populations included: ESL students and students with disabilities.



The Last Resort of WPB

• Founder and Co Owner

  • 1993 - 2003

  West Palm Beach & Lake Worth, Florida