Experience

Qatargas Al Khor International School

• Qatar
• Education Administration Programs
• 1 - 100 Employee

• Desktop Support IT Officer

  • Aug 2019 - Present



Compass International School Doha

• Qatar
• Education Administration Programs
• 100 - 200 Employee

• IT Officer

  • Mar 2016 - Mar 2019

  • Maintains and manages Active Directory, Microsoft Exchange Office 365 log ins • Maintain system tools - ERP system • Handling Dell Communication for Desktop and Laptop support. • Knowledge in Windows Server 2012 R2 • Maintains and manages Meraki Dashboard • Maintains and manages VMware Vsphere Client and VEEAM back up and replication. • Support users with their computers and other equipment such us projectors and interactive smartboards. • Sets-up Audio and Visual Presentation • Train new employees and update them in all ICT related matters. • Purchasing all ICT related items • Handling Incident Ticketing Management (Manage Engine Service Desk Plus) • Maintains and manages computer system and network including backups and upgrade. • Onsite support for local User IT-problems (Windows /Mac Operating System). • Supervises assigned Information Technology operations and staff, such as computer operations, production scheduling, data entry and help desk function. • Sets-up network printer, computer hardware and installs computer programs. • Monitoring IT Department’s inventory Show less



Ali Bin Ali Technology Solutions - ABATS

• Qatar
• Information Technology & Services
• 1 - 100 Employee

• Helpdesk Agent/Technical Support

  • Apr 2013 - Apr 2016

  • Handling Dell communication for desktop and laptop support. • Phone Support and Remoting • Set up and Maintain Network Printer • Set up Audio Visual Presentation • Dell desktops & laptops assembling, repairing and troubleshooting. • Desktops & laptops imaging and cloning. • Handling Incident Ticketing Management • On site assistant and troubleshooting. • Hardware and software support for Vodafone and Ooredoo. • Handling Dell communication for desktop and laptop support. • Phone Support and Remoting • Set up and Maintain Network Printer • Set up Audio Visual Presentation • Dell desktops & laptops assembling, repairing and troubleshooting. • Desktops & laptops imaging and cloning. • Handling Incident Ticketing Management • On site assistant and troubleshooting. • Hardware and software support for Vodafone and Ooredoo.



Sykes Asia

• Customer Service Representative

  • 2010 - 2012

  • Execute the routine tasks and errands required for the efficient operation of the office. • Receive and direct all telephone calls to the respective individuals. • Maintain the files and control logs as required by the project/account. • Maintain updated records of all approved applications and documents. • Review schedule of meeting and notify appropriate personnel of any special meetings. • Responsible for the scheduling of trainings and mandatory courses of new staffs in the department. • Input data information into the standard registers ensuring that the information is accurate. Show less



Qatargas

• Qatar
• Oil and Gas
• 700 & Above Employee

• Planner/Production Technician

  • 2007 - 2009

  • Compose complex spreadsheets, graphs and presentations by utilizing contractor data and various software reporting tools. • Prepare Weekly Reports and Progress Curves. • Receive and/or refer telephone calls to the respective individuals. • Routine tasks and errands required for the efficient operation of the team. • Filing correspondence, reports, and keeps an agenda of the meeting as required by the Schedule lead. • Update construction progress files of the company. • Provide urgent support to common IT operational problems in the department. • To carry out other duties required by the management that may arise than the normal territory duties. • Performs other clerical duties as assigned by the managers/ superiors. • Prepares documentations and filings as required. Show less