Experience

Sheridan Mortgage

• United States
• Banking
• 1 - 100 Employee

• Vice President Operations

  • Jan 2022 - Present

  Establishes, implements, and communicates the strategic direction of the organizations operations division.Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.Collaborates with business partners and lenders to carry out the organization's goals and objectives.Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.Ensures that departmental decisions and project plans such as those for staffing, development, organization, and production efficiency are in line with the organizations business plan and vision.Establishes, communicates, and implements operations-related policies, practice and standards to ensure effective and consistent support and execution.Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.Establishes and administers the company budget.Presents periodic performance reports and metrics to the chief executive officer and other leadership.Maintains knowledge of emerging technologies and trends in operations management.Identifies training needs and ensures proper training is developed and provided.Performs other related duties as assigned. Show less

• Loan Production Coordinator

  • Aug 2021 - Dec 2021

  Manage and coordinate all mortgage loans to ensure a smooth transaction.Implement efficiency changes to processes and operations in both processing and origination.Evaluate and adjust processes when improvement is needed.Collect and prepare all necessary documentation for the loan package.Submit loans, clear conditions and close loans in a timely manner.Work with underwriters, insurance agents, realtors, and title companies to close loans.Ensure you comply with the established regulations and law requirements.Follow-up with clients to verify important information. Show less



Resurrection Christian School

• United States
• Education Management
• 1 - 100 Employee

• Assistant Hockey Coach

  • Aug 2021 - Present



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Senior Store Manager

  • Jun 2018 - Present

  As a Senior Store Manager, I am managing the overall printing, shipping & retail operations at a high volume and complex store. Utilizing my background in people management and printing, I am developing teams that work together in an inclusive environment while also capturing revenue opportunities in our growing market. Our team is focused on delivering our Purple Promise service and connecting people with possibilities every day.

• Business Center Manager

  • Jun 2017 - Jun 2018

  The Business Center Manager is responsible for managing the overall operations at a mid-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives.

• Assistant Manager

  • May 2016 - Jun 2017

  Leads a center business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages center in the absence of the center manager.During my time as Assistant Manager, I consistently exceeded sales goals for center. I coached my team members on efficient use of time and resources. I Increased overall customer satisfaction through training and continued consultation feedback with team members. I maintained concentration under substantial pressure, focusing on center improvements and driving team objectives. Show less



Ricoh USA, Inc.

• United States
• Information Technology & Services
• 700 & Above Employee

• Site Supervisor

  • Jun 2015 - May 2016

  Supervises day-to-day operations of a Ricoh on-site location. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. Supervises day-to-day operations of a Ricoh on-site location. Develops, implements and reviews related procedures. Invoices accounts and interacts with customers; assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker.



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Lead Consultant

  • Jan 2015 - Jun 2015

• Center Consultant

  • Apr 2013 - Jan 2015