Experience

DHL Asia Pacific Shared Services Sdn Bhd

• Malaysia
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Senior Associate

  • Mar 2023 - Present



Maxis

• Malaysia
• Telecommunications
• 700 & Above Employee

• Customer Care Consultant

  • Jun 2022 - Jan 2023



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Agent

  • Feb 2022 - May 2022



Ogilvy

• United States
• Advertising Services
• 700 & Above Employee

• Community Management

  • Mar 2021 - Jul 2021

  - Managed the social media presence of Dairy Farm's Giant Malaysia . - Respond to chats using the social media platforms of Facebook and Instagram of Giant Malaysia regarding customers' enquiries, feedback and complaints to understand better about Giant Malaysia's product and service. - Monitored the trends of Giant Malaysia's customers service for insights and requirements for improvements. - Managed the social media presence of Dairy Farm's Giant Malaysia . - Respond to chats using the social media platforms of Facebook and Instagram of Giant Malaysia regarding customers' enquiries, feedback and complaints to understand better about Giant Malaysia's product and service. - Monitored the trends of Giant Malaysia's customers service for insights and requirements for improvements.



Gori Customs

• Malaysia
• Retail Office Equipment

• Content Creator

  • Oct 2019 - Dec 2019

  - Handled the designs for social media posting. - Handled the designs for social media posting.



Sekolah Kebangsaan Cheras Indah

• Cheras, Selangor, Malaysia

• English Second Language Teacher

  • May 2017 - Aug 2017