Executive Assistant

• Jan 2022 - Present

*Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf*Maintaining comprehensive and accurate records Performing minor accounting duties *Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary*Answering phone calls in a polite and professional manner*Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department*Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters

CUSTOMER SERVICE HOSTESS

• Jan 2021 - Dec 2021

Greeted guest daily and seated them comfortably.*Organized and scheduled reservations for customers both over the phone and online.*Drove sales by Presenting the restaurant’s daily specials to tables and sold customers on popular drink options thereby yielding reasonable income.*Communicated with customers and restaurant staff to guarantee that any concerns were addressed properly and guests left satisfied. Greeted guest daily and seated them comfortably.*Organized and scheduled reservations for customers both over the phone and online.*Drove sales by Presenting the restaurant’s daily specials to tables and sold customers on popular drink options thereby yielding reasonable income.*Communicated with customers and restaurant staff to guarantee that any concerns were addressed properly and guests left satisfied.

Customer Service Representative

• Jun 2019 - Dec 2020

*Receiving and welcoming clients as well as answering official phone calls concerning enquiries while maintaining a positive empathetic and professional attitude*Identifying and negotiating deals for extensive international/national travel arrangements including air, hotel and ground that reduced the cost on the annual travel budget by 15% for the MD as well as planning and scheduling his meetings, trips and engagements.*Improved sales target by an average of 18% in the fourth quarter of 2021 by using voice and market research to get insights into consumer behavior and preferences.*Keep records of customer interactions, process customer accounts and file documents and as well follow communication procedures and policies

Customer Care Advocate

• Aug 2017 - Feb 2018

My duties working here were, answering phone calls and emails, responding to customer questions about our properties and resolving complaints, and walking customers through basic troubleshooting. My duties working here were, answering phone calls and emails, responding to customer questions about our properties and resolving complaints, and walking customers through basic troubleshooting.

Presenter

• Apr 2015 - Nov 2016