Aitor Martin Alonso
Operations at ICS Inter-Community School Zurich- Claim this Profile
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Español Native or bilingual proficiency
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Inglés Full professional proficiency
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Francés Elementary proficiency
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German Limited working proficiency
Topline Score
Bio
Celina S.
I met Aitor when we were both Cabin Crews at Emirates Airlines, traveling around the world to deliver the best inflight service. Proactive and open minded is the phrase that comes to mind when I think about him. I was particularly impressed by Aitor’s ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. As a Cabin Crew he had to deal with disruptive customers, emergencies, a very demanding schedule and high expectations from the company to always deliver the best service. His job had a big responsibility as he was several times in charge of the Galley and that affects the service flow of the whole cabin so he had to be proficient in organisational skills, time management and service standards. No matter how tense a situation, he made sure everyone left with a smile. As a team member or a leader, he earns my highest recommendation, I would love to work with him again, all the best Aitor!
Celina S.
I met Aitor when we were both Cabin Crews at Emirates Airlines, traveling around the world to deliver the best inflight service. Proactive and open minded is the phrase that comes to mind when I think about him. I was particularly impressed by Aitor’s ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. As a Cabin Crew he had to deal with disruptive customers, emergencies, a very demanding schedule and high expectations from the company to always deliver the best service. His job had a big responsibility as he was several times in charge of the Galley and that affects the service flow of the whole cabin so he had to be proficient in organisational skills, time management and service standards. No matter how tense a situation, he made sure everyone left with a smile. As a team member or a leader, he earns my highest recommendation, I would love to work with him again, all the best Aitor!
Celina S.
I met Aitor when we were both Cabin Crews at Emirates Airlines, traveling around the world to deliver the best inflight service. Proactive and open minded is the phrase that comes to mind when I think about him. I was particularly impressed by Aitor’s ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. As a Cabin Crew he had to deal with disruptive customers, emergencies, a very demanding schedule and high expectations from the company to always deliver the best service. His job had a big responsibility as he was several times in charge of the Galley and that affects the service flow of the whole cabin so he had to be proficient in organisational skills, time management and service standards. No matter how tense a situation, he made sure everyone left with a smile. As a team member or a leader, he earns my highest recommendation, I would love to work with him again, all the best Aitor!
Celina S.
I met Aitor when we were both Cabin Crews at Emirates Airlines, traveling around the world to deliver the best inflight service. Proactive and open minded is the phrase that comes to mind when I think about him. I was particularly impressed by Aitor’s ability to handle even the toughest clients—effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. As a Cabin Crew he had to deal with disruptive customers, emergencies, a very demanding schedule and high expectations from the company to always deliver the best service. His job had a big responsibility as he was several times in charge of the Galley and that affects the service flow of the whole cabin so he had to be proficient in organisational skills, time management and service standards. No matter how tense a situation, he made sure everyone left with a smile. As a team member or a leader, he earns my highest recommendation, I would love to work with him again, all the best Aitor!
Credentials
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EF SET Certificate™
EF Education FirstJul, 2021- Oct, 2024 -
Become a Supply Chain Manager
LinkedInMay, 2020- Oct, 2024 -
On the Job Site: Construction
LinkedInApr, 2020- Oct, 2024 -
SAP ERP Essential Training
LinkedInApr, 2020- Oct, 2024 -
Renewable Energy: status, basic concepts and dimensioning of installations
Universidad de La LagunaMar, 2015- Oct, 2024
Experience
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ICS Inter-Community School Zurich
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Switzerland
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Primary and Secondary Education
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100 - 200 Employee
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Operations
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Oct 2020 - Present
- Operations database creation and design. - Operational procedures review and update according to Swiss regulations. - Liaison between School management, contractors and architects for a new building project. - Stakeholder management, contract review. - Operations database creation and design. - Operational procedures review and update according to Swiss regulations. - Liaison between School management, contractors and architects for a new building project. - Stakeholder management, contract review.
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EF Education First
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Education Management
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1 - 100 Employee
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Operations Manager
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Oct 2019 - May 2020
- Budgeting, cost tracking and reconciliation process. - Data analysis and monitoring of operations data. - Analysis of Key Performance Indicators for the customer experience. - Stakeholder management, contracts and budget negotiation. - Review of operational policies, procedures and contract liaison. - Budgeting, cost tracking and reconciliation process. - Data analysis and monitoring of operations data. - Analysis of Key Performance Indicators for the customer experience. - Stakeholder management, contracts and budget negotiation. - Review of operational policies, procedures and contract liaison.
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Freelance
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Egypt
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Human Resources
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1 - 100 Employee
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Engineer Consultant
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Mar 2019 - Oct 2019
- Development of budgets, forecasting for cost estimation and planning. - Technical specifications documents. - Procurement management for goods and services. - Development of budgets, forecasting for cost estimation and planning. - Technical specifications documents. - Procurement management for goods and services.
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Cabin Crew
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Jul 2015 - Jan 2019
- Over 4000 flying hours and more than 70 countries. Trained for B777 and A380, A340 and A330. - Customer care with excellent communication and quality standards. - Service Ambassador assessing products through customer feedback. - Member of the business promotion team, organizing event for brand and product advertising. - Over 4000 flying hours and more than 70 countries. Trained for B777 and A380, A340 and A330. - Customer care with excellent communication and quality standards. - Service Ambassador assessing products through customer feedback. - Member of the business promotion team, organizing event for brand and product advertising.
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ProyectosAnaga
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Spain
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Construction
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Engineer Project Manager
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Jan 2015 - Jun 2015
- Controlling works at Tenerife North Airport facilities. - Cost optimization, budget and commercial offers assessment. - Risk, staff and stakeholders management. - Controlling works at Tenerife North Airport facilities. - Cost optimization, budget and commercial offers assessment. - Risk, staff and stakeholders management.
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AMP arquitectos
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Freight and Package Transportation
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Building Engineer
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Sep 2013 - Oct 2014
- Consultancy for the Riyadh Investment Company in Riyadh (Saudi Arabia). - Execution of technical and architectural drawings and floorplans. - Analysis of technical solutions and budget. - Development of technical specifications document. - Commercial negotiations and conferences/presentations.
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Building Engineer Internship
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Jun 2013 - Aug 2013
Internship as Building Engineer at KAFD (King Abdullah Financial District) project (Saudi Arabia). Technical solutions analysis. Translation of documents, measurements, budgets, commercial contacts and project documents management.
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Dominicas Vistabella
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Spain
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E-Learning Providers
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1 - 100 Employee
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High School Teacher Internship
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Apr 2013 - May 2013
Dominicas de Vistabella (Tenerife, Spain). Maths, technology and IT intern teacher. Dominicas de Vistabella (Tenerife, Spain). Maths, technology and IT intern teacher.
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Cadena SER
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Spain
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Broadcaster
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Jul 2007 - Sep 2007
Radio Broadcaster. Company: Radio Cadena Ser La Palma (La Palma, Spain). Daily morning programme "Hoy por Hoy". Interviews and discussions about several social topics. Directed by Álvaro Javier Páges Cárdenas. Radio Broadcaster. Company: Radio Cadena Ser La Palma (La Palma, Spain). Daily morning programme "Hoy por Hoy". Interviews and discussions about several social topics. Directed by Álvaro Javier Páges Cárdenas.
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Education
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2020 - 2020
The London School of Economics and Political Science (LSE)
MBA Essentials, Business Administration and Management, General -
2012 - 2013
Universidad de La Laguna
Master's degree, Educational/Instructional Technology -
2008 - 2013
Universidad de La Laguna
Bachelor's degree, Building/Construction Finishing, Management, and Inspection
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