Experience

Jovian Mandagie Sdn Bhd

• Apparel & Fashion
• 1 - 100 Employee

• Senior Customer Service Executive

  • Mar 2022 - Present

  • Managed and trained a team of customer service representatives.• Developed and implemented customer service policies and procedures to improve efficiency and effectiveness.• Reviewed and proofread a variety of documents such as reports, agreements, and other business-related materials to ensure accuracy and consistency.• Collaborated with other departments, such as marketing and product development, to improve the overall customer experience.• Created and presented regular reports on customer service metrics to Head of Departments and CEO. Show less

• Customer Service Executive

  • Apr 2021 - Present

  • Assisted with training and onboarding new customer service representatives.• Responded to customer inquiries via phone, email, and in-person, providing accurate and timely information.• Maintained accurate records of customer interactions and transactions. • Provided feedback and recommendations to management on ways to improve customer service processes. • Verified that all information in documents is accurate and up to date.

• Customer Service Representative

  • Feb 2020 - Mar 2021

  • Assisted customers with placing orders, scheduling deliveries, and tracking shipments.• Resolved customer complaints and issues under the guidance of Assisted senior customer service representatives.• Provided regular reports to management on customer satisfaction and service metrics.